Seshan Vandayar
*********************************************
Edenvale
Summary
I am a ambitious and dedicated individual striving to become a Data Analyst/Business Analyst. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals. I personally believe in inspiring and helping others to grow as far as I can. The good you do will always find its way back to you.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
IT Administrator
Yokogawa
Johannesburg
08.2020 - 10.2021
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Trusted Advisor
Hewlett Packard
Sandton
03.2020 - 08.2020
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelors of Information Science And Informatics - Information Technology
University of Pretoria
Pretoria 02.2016 - 04.2019
Certificate - Data Analysis
University of Capetown
Capetown 06.2022 - 08.2022
Ceterficate - Centum VP
Yokogawa Training
Matric Ceterficate -
Empangeni High School
Empangeni 01.2011 - 11.2015
Skills
Flexible and Adaptable
Refrences
Dr Martina Jordaan
Head of Community Based Project
Tel: (012) 420 3187
Cell: 082 700 8211
E-mail: martina@up.ac.za
Liezl Ball
Experiential Learning program course coordinator
Tel: (012) 420 2962
E-mail: liezl.ball@up.ac.za
Zunaid Bachir
Store Manager – HP Store
Cell: 073 304 6038
Email: zunaidb@hpexperience.co.za
Nicholas Mofokeng
Service Engineer – Yokogawa SA
Cell: 082 576 4549
Email: nicholas.mofokeng@yokogawa.com
Timeline
Certificate - Data Analysis
University of Capetown
06.2022 - 08.2022
IT Administrator
Yokogawa
08.2020 - 10.2021
Trusted Advisor
Hewlett Packard
03.2020 - 08.2020
Bachelors of Information Science And Informatics - Information Technology
University of Pretoria
02.2016 - 04.2019
Matric Ceterficate -
Empangeni High School
01.2011 - 11.2015
Ceterficate - Centum VP
Yokogawa Training
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