Sesethu Potye
It Support intern
Cape Town,WC
Summary
Dedicated IT professional with a strong background in desktop support and technical troubleshooting. Expertise in resolving hardware/software issues and managing network faults. Committed to improving ICT operations and providing top-tier end-user support as a Desktop Technician at the Financial Sector Conduct Authority (FSCA).
Overview
4
4
years of professional experience
Work History
IT Support Intern (Service Desk)
Ardagh Group
03.2025 - Current
- - Managed ICT service desk tickets through ServiceNow, ensuring timely resolution and escalation where necessary.
- - Provided first-line desktop support for hardware, software, and connectivity issues.
- - Created and managed Active Directory user accounts, including password resets and permissions.
- - Assisted with Windows OS troubleshooting and application setup.
- - Supported both remote and onsite users, ensuring minimal downtime.
- - Applied time management and prioritisation to resolve multiple concurrent incidents effectively.
- - Documented incidents and solutions, improving knowledge base for the team.
- - Provided support for printers and collaboration tools in office environment.
FTTH Technical Support Engineer (Internship)
Vox Telecom
01.2022 - 01.2024
- - Troubleshoot network and fibre line issues for FTTH clients.
- - Logged and followed up FTTH faults with Fibre Network Operators.
- - Reported area outages to relevant Fibre Network Operators for resolution.
- - Configured and troubleshot different fibre routers for end-users.
- - Assisted clients via phone, WhatsApp bot, and remote access tools.
- - Delivered excellent client service by providing timely, clear, and effective support.
- - Identified issues, analysed information, and provided practical solutions to technical problems.
- - Applied strong analytical and problem-solving skills to resolve challenging customer cases.
Education
Diploma - Information and Communications Technology (Support Services)
Walter Sisulu University
01.2022
Skills
IT service management and ITIL processes
Operating systems: Windows, macOS, Linux
Troubleshooting hardware, software, and network issues
Active Directory management
Hardware installation and maintenance
Microsoft Office 365 and collaboration tools
Networking: LAN/WAN setup
Data analysis: SAP BW, Power BI, Azure
Communication skills: verbal and written
Customer service excellence
Analytical problem-solving
Time management and prioritization
Team collaboration in IT
References
Available on request.
Timeline
IT Support Intern (Service Desk)
Ardagh Group
03.2025 - Current
FTTH Technical Support Engineer (Internship)
Vox Telecom
01.2022 - 01.2024
Diploma - Information and Communications Technology (Support Services)
Walter Sisulu University