Summary
Overview
Work History
Education
Skills
Timeline
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Sesethu Funani

Sesethu Funani

Call Centre Agent
Cape Town

Summary

Dynamic call center professional with a proven track record at RCS Group, excelling in customer service and relationship management. Consistently surpassed performance metrics while fostering client loyalty. Skilled in call control and data entry, adept at navigating high-pressure situations to achieve successful outcomes.

Overview

9
9
years of professional experience

Work History

Call Center Representative

RCS Group
01.2020 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Collections Agent

Nimble Group
02.2017 - 06.2018
  • Counseled debtors on payment options and arranged installment agreements.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Education

Higher Certificate -

Isithembiso High School
Eastern Cape

Skills

Customer service

Customer relationship management

Call control

Data entry

Timeline

Call Center Representative

RCS Group
01.2020 - Current

Collections Agent

Nimble Group
02.2017 - 06.2018

Higher Certificate -

Isithembiso High School
Sesethu FunaniCall Centre Agent