SESANA SOPHY MAZIBUKO
Middelburg
Summary
Dynamic customer service professional with extensive experience at Bluu Car Rental, excelling in invoicing and customer relationship management. Proven track record in enhancing customer satisfaction and return rates through effective communication and quality control. Adept at conflict resolution and team collaboration, consistently delivering exceptional service and driving operational success.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Bluu Car Rental
Witbank
11.2022 - Current
- Invoicing rentals.
- Assists clients with new reservations.
- Schedule all courtesy vehicles for replacements.
- Batch all documentation according to work instructions on a daily basis.
- Ensure all counter products are made ready for rentals.
- Collected deposits or payments and arranged for billing.
- Monitored customer feedback surveys to identify areas of improvement
- Assisted in developing strategies to improve the overall customer experience.
- Helped to increase customer return rates by always providing excellent customer service.
- Quality control of vehicle reporting, mechanical issues, and damages.
- Worked to ensure a positive and hassle-free customer experience
Customer Service Representative
Bluu Car Rental
Witbank
03.2017 - 03.2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Helped to increase customer return rates by always providing excellent customer service
- Quality control of vehicle reporting mechanical and damages
- Ensuring profitability and cost control
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Rental Agent
Bidvest Van and Truck Rental
Witbank
01.2014 - 03.2017
- Managing daily reservations.
- Opening and closing monthly rentals.
- Daily monitoring of fleet and costing rentals
- Daily stock checks and rental administration.
- Vehicle movement control and reporting, quality control of vehicle mechanics and damages.
- Quoting customers, and updating reports.
- Sending vehicles to dealers for service.
- Assisting the manager or supervisor when required.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
HEAD CASHIER
AFGRI
Witbank
04.2013 - 01.2014
- Daily banking
- Ordering change and stationery
- Managing petty cash
- Switchboard operator
- Cashiers' daily reconciliation
- Served as an everyday pillar of support and assistance to the cashiers
- Assisted the Head of Shop with all daily tasks to increase productivity and achieve customer service goals
Education
NEW HIRE TRANING AND BPM -
Bluu Car Rental
Johannesburg04.2022
Advance computer - Computer literacy
MSC College
Witbank12.2005
GRADE 12 -
EMPUCUKWENI SECONDARY SCHOOL
Witbank12.2000
Skills
- Invoicing rentals
- Customer relationship management
- Scheduling vehicles
- Quality control
- Customer feedback analysis
- Billing coordination
- Communication Skills
- Hard Working
- Active Listening
- Customer Service
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
References
- Jeffrey Mohlahlo 013 656 0595
- Yvette Holzhausen, 076 461 1860
- Manuska Harrington, 0616238025
Languages
- English
- Zulu
Personal Information
- ID Number: 8209181065086
- Driving License: C1
Timeline
Senior Customer Service Representative
Bluu Car Rental
11.2022 - Current
Customer Service Representative
Bluu Car Rental
03.2017 - 03.2022
Rental Agent
Bidvest Van and Truck Rental
01.2014 - 03.2017
HEAD CASHIER
AFGRI
04.2013 - 01.2014
NEW HIRE TRANING AND BPM -
Bluu Car Rental
Advance computer - Computer literacy
MSC College
GRADE 12 -
EMPUCUKWENI SECONDARY SCHOOL
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