Seriteng Rachel Machaka
Professional Nurse Speciality Grade 2
Polokwane
Summary
Dynamic operational leader with extensive experience at Pietersburg Provincial Hospital, excelling in staff management and conflict resolution. Proven track record of enhancing efficiency and patient satisfaction through innovative solutions and effective communication. Skilled in data management, fostering a culture of continuous improvement while maintaining high-quality care standards.
Overview
27
27
years of professional experience
13
13
years of post-secondary education
Work History
Acting Operational Manager Theatre
Pietersburg Provincial Hospital
POLOKWANE
04.2021 - Current
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Coordinate theatre users committee meetings.
- Patient advocacy
Professional Nurse Speciality Grade 2
Pietersburg Provincial Hospital
Polokwane
08.2014 - 03.2021
- Promoted a safe and hygienic environment through diligent infection control practices.
- Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
- Improved patient outcomes by developing and implementing individualized care plans.
- Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
- Facilitate the floor of operations daily
- Relieve Operational Manager
- Assessment and evaluation of staff performance 12 staff members
- Communicate with stakeholders
Unit Manager( Operational Manager) Renal Care Unit
National Renal Care
Polokwane
11.2011 - 07.2014
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Coordinated nursing with other services to promote continuity of total regimen of care.
Professional Nurses Speciality Grade 1
Pietersburg Provincial Hospital
Polokwane
09.1998 - 08.2011
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scrubbing for major cases all disciplines
- Team leader
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Professional Nurse General
Mecklenburg Hospital
Burgersfort
02.1998 - 09.1998
- Administered medications accurately, ensuring proper dosage and timely distribution.
- Educated patients on preventative measures for chronic illnesses, promoting positive lifestyle changes that contribute towards overall health.
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Enhanced patient satisfaction through compassionate and empathetic communication.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport with clientele.
- Facilitated smooth transitions between shifts by maintaining meticulous documentation and clear handoff communication.
- Continually assessed patient needs, updating care plans accordingly to optimize treatment effectiveness.
Education
Bachelor of Science - Nursing Administration And Education
UNISA
Polokwane, South Africa 01.2008 - 08.2012
No Degree - Advanced Diploma in Nursing
UNISA
Polokwane 01.2008 - 06.2010
No Degree - Diploma in Operating Theatre-
Ga-Rankuwa Nursing College
Pretoria, South Africa 01.2004 - 03.2005
Some College (No Degree) - Diploma in Nursing,Psychiatry,Community,Midwifery
Groothoek Nursing College
Polokwane, South Africa 01.1993 - 01.1998
Skills
- Operations management
- Inventory control
- Staff management
- Data management
- Conflict Management
- Workplace discipline
- Communication and Coordinating
- Leadership
- Performance Management
Timeline
Acting Operational Manager Theatre
Pietersburg Provincial Hospital
04.2021 - Current
Professional Nurse Speciality Grade 2
Pietersburg Provincial Hospital
08.2014 - 03.2021
Unit Manager( Operational Manager) Renal Care Unit
National Renal Care
11.2011 - 07.2014
Bachelor of Science - Nursing Administration And Education
UNISA
01.2008 - 08.2012
No Degree - Advanced Diploma in Nursing
UNISA
01.2008 - 06.2010
No Degree - Diploma in Operating Theatre-
Ga-Rankuwa Nursing College
01.2004 - 03.2005
Professional Nurses Speciality Grade 1
Pietersburg Provincial Hospital
09.1998 - 08.2011
Professional Nurse General
Mecklenburg Hospital
02.1998 - 09.1998
Some College (No Degree) - Diploma in Nursing,Psychiatry,Community,Midwifery
Groothoek Nursing College
01.1993 - 01.1998
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