Serisha Govender
Service Ambassador
Durban
Summary
Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Virgin Active
02.2016 - Current
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Service Ambassador
Virgin Active
01.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Assistant Club Administrator
Virgin Active
02.2016 - 11.2016
- Supported board decisions by communicating relevant information to appropriate parties in a timely manner.
- Strengthened community ties by organizing outreach programs and collaborating with local organizations on joint initiatives.
- Implemented safety protocols for all facilities, reducing incidents while ensuring compliance with industry standards.
- Built positive relationships with vendors to secure favorable pricing on products and services essential to club operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Evaluated member feedback to identify areas for improvement, implementing necessary changes to ensure ongoing satisfaction.
Education
Bachelor Of Arts - Criminology And Psychology
Isesa Matric School
06.2016
Timeline
Manager on Duty
Virgin Active
02.2016 - Current
Assistant Club Administrator
Virgin Active
02.2016 - 11.2016
Service Ambassador
Virgin Active
01.2013 - Current
Bachelor Of Arts - Criminology And Psychology
Isesa Matric School
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