Serina Gooriah
Quatre Bornes
Summary
Dynamic finance professional with a proven track record at ABSA Mauritius Ltd, adept in analytical thinking and problem-solving. Skilled in leading teams to exceed financial goals through innovative strategies and resilient focus under pressure. Demonstrates exceptional collaboration and communication, ensuring high-quality outcomes in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Finance Business Partner
ABSA Mauritius ltd
Ebene
01.2010 - Current
- Reviewed management reports to modify for alignment with business strategy.
- Worked with key business partners and stakeholders to develop successful partnering relationships.
- Monitored business and financial performance to develop sound business strategy and operating plans.
- Prepared budget and forecast models for internal stakeholders.
- Conducted financial analysis to lead finance projects to meet strategic objectives.
- Conducted variance analysis between actual results and budget and forecast expectations.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
- Advised on best practices related to corporate finance policies and procedures.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
Finance Officer
Barclays Bank Mauritius Ltd
Port Louis
01.2004 - 12.2014
- Prepared monthly, quarterly and annual financial reports for management review.
- Prepared month-end accruals and necessary journal vouchers to facilitate month-end closing.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Coordinated with external auditors to facilitate annual audit processes.
- Managed relationships with tax authorities, bankers and auditors.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Coordinated audits with both internal and external auditors to ensure accuracy of financial statements.
Clerk
Barclays Mauritius Ltd
Port Louis
01.1995 - 02.2000
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Answered customer inquiries via phone and email.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Entered data into computer systems accurately and efficiently.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Branch Supervisor
Standard Bank of South Africa Ltd
Pretoria
01.1988 - 12.1993
- Resolved customer complaints promptly and professionally.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Resolved customer complaints regarding services rendered by the bank.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
Clerical Officer
Standard Bank of South Africa Ltd
Cape Town
01.1986 - 06.1987
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer complaints in a professional manner.
- Educated customers on banking products, services and current promotions.
- Processed payments and maintained accurate records of transactions.
- Assisted customers with opening new accounts, deposits, withdrawals and loan applications.
Operations Supervisor
Barclays Mauritius Ltd
Port Louis
- Delegated work to staff, setting priorities and goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Built strong operational teams to meet process and production demands.
- Responded to information requests from superiors, providing specific documentation.
- Planned delivery routing, team workflows, and promotional initiatives.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Branch Teller
Standard Bank of South Africa Ltd
Pretoria
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced cash drawer daily and maintained accurate records of transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Ensured compliance with banking regulations regarding customer identification verification and Anti-Money Laundering.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
High School Diploma -
Colinda Senior Secondary School
South Africa12-1984
Skills
- Problem solving - thinks outside of box
- Resilience - maintains focus under pressure
- Quick learner - adapts to evolving work environments
- Prioritization - efficiently prioritizes tasks to meet tight deadlines without compromising quality
- Analytical Thinking - capable of breaking down complex problems into manageable parts to identify solutions
- Collaboration - proven ability to work collaboratively, ensuring productive team dynamics
- Leadership - Experienced in leading teams to deliver on time
- Communication - Strong ability to convey ideas effectively
Affiliations
- Reading
- Walking
- puzzles
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Finance Business Partner
ABSA Mauritius ltd
01.2010 - Current
Finance Officer
Barclays Bank Mauritius Ltd
01.2004 - 12.2014
Clerk
Barclays Mauritius Ltd
01.1995 - 02.2000
Branch Supervisor
Standard Bank of South Africa Ltd
01.1988 - 12.1993
Clerical Officer
Standard Bank of South Africa Ltd
01.1986 - 06.1987
Operations Supervisor
Barclays Mauritius Ltd
Branch Teller
Standard Bank of South Africa Ltd
High School Diploma -
Colinda Senior Secondary School
Similar Profiles
Girishraj NamoaGirishraj Namoa
Change Support Officer at Absa Mauritius LimitedChange Support Officer at Absa Mauritius Limited
Raivatika Reshita ImreetRaivatika Reshita Imreet
Collections and Recoveries Advisor at ABSA Bank Mauritius LtdCollections and Recoveries Advisor at ABSA Bank Mauritius Ltd
Varuna NunooVaruna Nunoo
Customer services advisor/ Teller at ABSA Bank MauritiusCustomer services advisor/ Teller at ABSA Bank Mauritius