Sergio Jamie Suker

• I specialise in organisational and individual performance management systems, and my experience includes system manual writing, system testing, setting up and developing Service Delivery Budget Implementation Plans (SDBIPs) and Individual Performance Plans, as well as providing user training. I have been tasked with developing and sustaining client relationships.

• Handled client inquiries, resolving issues and delivering outstanding customer service, frequently via phone, email, or chat, all while following to company standards and meeting targets.

• Troubleshooted system problems and made sure performance management systems ran smoothly while offering clients technical help. Served as the initial point of contact for users in need of system support.

System Administrator:

• Integrated Performance and Support System (IPS2) Administrator at Western Cape Department of Local Government
• Responsible for registration of users
• Responsible for compiling assessments on the IPS2 system
• Data capturing
• Responsible for logistical arrangements which includes completion of trip authorities and arrange venues for training and meetings.

Intern to Directorate: Municipal Support and Capacity Building:

• Provide effective administrative support;
• Data capturing and filing of documents;
• Managing and maintaining the filing system;
• Responsible for minute taking and typing of minutes, reports and other documents;
• Arrange meetings i.e. contact relevant role players, book venues;
• Handling of incoming and outgoing mail, capturing thereof on electronic mail register;
• Submit S&T claims & perform messenger duties on behalf management;
• Drafting and distributing Agenda’s, Attendance Registers;
• Compilation of cell phone claims;
• Compilation of petty cash claims;
• Responsible for logistical arrangements which includes completion of trip authorities, booking of accommodation and arrange venues for meeting.
• Administrator on the Integrated Performance Support System (IPSS)
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.