Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
BusinessAnalyst
Seraj Dicks

Seraj Dicks

Snr Director Software Engineering & Product Management
Cape Town,Western Cape

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure IT leadership positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of software production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

27
27
years of professional experience
6
6
Certifications

Work History

Snr Director Product Management & Software Eng

NFS Technology
4 2023 - Current
  • Develop & Drive digital transformation strategy for SaaS & PaaS solutions
  • Product Management: Defining product vision and strategy, coordinating with cross-functional teams, and iterating based on user feedback. I ensure the alignment of technology strategies with business goals and drive continuous innovation and improvement across all engineering functions.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Manage multidisciplinary team comprising Software Engineering, QA Engineering, Cloud Engineering, DevOps, and Product Management.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
  • Oversaw product design and roadmap and coordinated aspects of development and rollout.
  • Implemented Agile methodologies for efficient project management and accelerated product development cycles.
  • Led cross-functional teams to successfully launch new products in competitive markets.
  • Software Engineering: Oversee full-stack development projects utilizing technologies such as .NET Core, Angular.JS, ReactJS, Flutter, jQuery, Bootstrap, SSRS reporting, Osolate Framework, Java, SQL Server, serverless databases, etc.
  • Enhanced user experience by collaborating with UX/UI designers to develop intuitive interfaces and functionalities.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations

Director Platform & Portals and Global Product Dev

MRI Software LLC
02.2022 - 04.2023
  • Create strategic product roadmaps, managing multiple global product development projects to meet quality standards, and efficiently allocating resources
  • Collaborate with cross-functional teams to ensure our platform solutions meet diverse requirements and communicate effectively with stakeholders, including executives
  • Implement robust quality assurance processes, identify and mitigate risks, and manage the overall budget.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enforce security best practices to protect our platform and its users. I define and track key performance indicators, provide regular performance reports, and continuously optimize our development processes to maintain high operational standards
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Contributed to corporate strategy discussions, providing valuable insights based on technological trends and industry developments.
  • Championed the adoption of cloud-based technologies, enhancing scalability and reliability across the organization''s software portfolio.
  • Consistently delivered projects on time and within budget through meticulous planning and diligent execution.
  • Managed vendor relationships to ensure timely delivery of third-party components critical to project success.
  • Spearheaded software modernization efforts, replacing legacy systems with cutting-edge technology solutions that improved performance and maintainability.
  • Drove technical strategy decisions which led to successful product launches in competitive markets.
  • Enhanced user experience by collaborating closely with UX/UI designers throughout the development process.
  • Optimized resource allocation, leading to more efficient use of budget and better overall project outcomes.
  • Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
  • Cultivated partnerships between engineering, product and UX personnel to create holistically designed final products.
  • Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
  • Coordinated secure system access of users to various department systems and platforms.
  • Streamlined the code review process for faster deployment, reducing time to market for new product features.
  • Reduced security vulnerabilities by instituting rigorous code quality standards and thorough testing procedures.
  • Established effective communication channels between teams, improving collaboration and accelerating product development timelines.
  • Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.

Head of Software Development (Product)

MRI Software LLC
09.2021 - 02.2022
  • Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Enhanced product development processes by streamlining workflow and implementing Agile methodologies.
  • Collaborated with cross-functional teams to drive product development from ideation through launch.
  • Managed software development reporting for corporate reporting and business intelligence efforts.
  • Delivered project reports and milestone updates to supervisor.
  • Led organization-wide technology strategy development.
  • Championed the adoption of cutting-edge technologies, keeping the organization at the forefront of industry trends.
  • Collaborated with product managers to define clear requirements, ensuring timely delivery of high-quality software products.
  • Standardized coding practices across teams to enable seamless collaboration on large-scale projects.
  • Optimized existing software applications for better performance, reducing system downtime and increasing end-user efficiency.
  • Negotiated contracts with vendors and managed relationships, resulting in cost savings and more efficient use of resources.
  • Led the design and development of innovative software solutions, resulting in increased user satisfaction and reduced support costs.
  • Enhanced software quality by implementing agile methodologies and streamlining development processes.

Head of Delivery- DevOps Professional Services

Altron
09.2021 - 02.2022
    • Leadership & Management: Lead the DevSecOps team, ensuring standards and best practices across projects align with ASI's principles. Foster a culture of continuous improvement.
    • Strategic Implementation & Delivery: Oversee strategic DevOps projects using technologies like Kubernetes, Docker, Jenkins, Ansible, Terraform, and cloud platforms (AWS, Azure, Google Cloud). Ensure timely, high-quality delivery.
    • DevOps Adoption Strategies: Assist clients in developing tailored DevOps strategies, offering expert guidance on best practices, tools, and technologies. Embed agile methodologies to enhance client agility.
    • Continuous Improvement & Innovation: Identify improvement opportunities in clients' DevOps practices. Lead implementation of innovative solutions and conduct project retrospectives to apply lessons learned.
    • Data-Driven Decision Making: Oversee data collection and analysis to inform decisions and optimize service delivery. Use metrics and reporting to guide strategic direction.
    • Policy Development & Compliance: Develop and advise on policies related to DevOps practices, ensuring compliance with industry standards and regulatory requirements. Meet all statutory obligations.
    • Strategic Contribution: Align DevSecOps services with broader business goals. Ensure timely reporting of key metrics and effective budget management for value and ROI.

HOD IT Applications Support

Altron
06.2019 - 09.2021
  • Reporting to the DevOps Business Unit Executive I am responsible for the overall delivery of services across the entire Business Unit
  • Key Responsibilities:
  • Leadership & Management: Lead the DevSecOps team, ensuring standards and best practices across projects align with ASI's principles
  • Foster a culture of continuous improvement
  • Strategic Implementation & Delivery: Oversee strategic DevOps projects using technologies like Kubernetes, Docker, Jenkins, Ansible, Terraform, and cloud platforms (AWS, Azure, Google Cloud)
  • Ensure timely, high-quality delivery
  • DevOps Adoption Strategies: Assist clients in developing tailored DevOps strategies, offering expert guidance on best practices, tools, and technologies
  • Embed agile methodologies to enhance client agility
  • Continuous Improvement & Innovation: Identify improvement opportunities in clients' DevOps practices
  • Lead implementation of innovative solutions and conduct project retrospectives to apply lessons learned
  • Data-Driven Decision Making: Oversee data collection and analysis to inform decisions and optimize service delivery
  • Use metrics and reporting to guide strategic direction
  • Policy Development & Compliance: Develop and advise on policies related to DevOps practices, ensuring compliance with industry standards and regulatory requirements
  • Meet all statutory obligations
  • Strategic Contribution: Align DevSecOps services with broader business goals
  • Ensure timely reporting of key metrics and effective budget management for value and ROI.Reporting to the DevOps Business Unit Executive I am responsible for the overall delivery of services across the entire Business Unit
  • Key Responsibilities: Leadership & Management: Lead the DevSecOps team, ensuring standards and best practices across projects align with ASI's principles
  • Foster a culture of continuous improvement
  • Strategic Implementation & Delivery: Oversee strategic DevOps projects using technologies like Kubernetes, Docker, Jenkins, Ansible, Terraform, and cloud platforms (AWS, Azure, Google Cloud)
  • Ensure timely, high-quality delivery
  • DevOps Adoption Strategies: Assist clients in developing tailored DevOps strategies, offering expert guidance on best practices, tools, and technologies
  • Embed agile methodologies to enhance client agility
  • Continuous Improvement & Innovation: Identify improvement opportunities in clients' DevOps practices
  • Lead implementation of innovative solutions and conduct project retrospectives to apply lessons learned
  • Data-Driven Decision Making: Oversee data collection and analysis to inform decisions and optimize service delivery
  • Use metrics and reporting to guide strategic direction
  • Policy Development & Compliance: Develop and advise on policies related to DevOps practices, ensuring compliance with industry standards and regulatory requirements
  • Meet all statutory obligations
  • Strategic Contribution: Align DevSecOps services with broader business goals
  • Ensure timely reporting of key metrics and effective budget management for value and ROI
  • Skills: Amazon Web Services (AWS)
  • Cloud Computing
  • Process Engineering
  • Project Management
  • People Management
  • IT Operations
  • Strategic IT Management
  • Product Development
  • Contract Management
  • Contract Negotiation
  • Continuous Integration and Continuous Delivery (CI/CD)Skills: Amazon Web Services (AWS)
  • Cloud Computing
  • Process Engineering
  • Project Management
  • People Management
  • IT Operations
  • Strategic IT Management
  • Product Development
  • Contract Management
  • Contract Negotiation
  • Continuous Integration and Continuous Delivery (CI/CD)
  • Implemented effective change management processes to minimize risks associated with system updates or enhancements.
  • Ensured compliance with industry regulations and company policies while managing sensitive data access control processes within supported applications.
  • Reduced response time for critical issues with the development of an efficient triage system.
  • Established strong relationships with cross-functional teams to ensure seamless integration of applications and systems.

IT Operations Manager

Altron
09.2017 - 06.2019
  • Lead a team of diverse people +30 people spread across multiple applications to effectively deliver IT Demand/Support items within agreed SLA's.
  • Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
  • Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures.
  • Client KPI & Delivery Management,Performance & Process Management
  • Coach, Mentor and share experience to improve competence and performance of the team
  • Client relationship management: Engage client on a regular basis to review up & coming work items and continuous improvement
  • Streamlined IT operations by implementing effective process improvements and automation techniques.
  • Collaborated with cross-functional teams to develop customized software applications for business needs.
  • Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
  • Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
  • Aligned IT strategy with organizational goals by collaborating closely with senior leadership on technology roadmap development.
  • Reduced operational risks by conducting periodic system audits and vulnerability assessments.
  • Championed change management efforts during major technology upgrades or migrations, minimizing disruption to business processes.
  • Promoted a culture of continuous improvement within the department through regular training sessions and knowledge sharing initiatives among team members.
  • Implemented scalable cloud-based solutions that improved flexibility and accessibility for end-users across the organization.
  • Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and endusers.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Assisted in development of long-term strategies to grow department and resources.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Oversaw development and implementation of improvements to support network operations.
  • Implemented and maintained technology and software budget.
  • Communicated regularly with customers concerning data exchange and technology integration.

Information Systems Manager

Spur Group
12.2016 - 09.2017
  • Aligned IT initiatives with overall corporate objectives by working closely with executive leadership on strategic planning sessions.
  • Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing productivity.
  • Led a team of IT professionals, ensuring successful project delivery within budget and on time.
  • Oversaw vendor selection processes, ensuring alignment with company objectives and cost-effectiveness in procurement decisions.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Provide input & build the 3-year IT Strategy Plan, Provide input into the one year operating plan and the priority in line with the IT strategy and relevant business needs
  • Build and nurture effective relationships with business counterparts including regular & relevant communication. Manage team productivity and delivery using Agile principles and methodology best practices.
  • Define team and individual KPIs and manage these in line with our performance appraisal process .Coach, mentor and share experience to improve competence and performance of team Advocate team collaboration across all IT teams
  • Ensure IT Demand Plan reflects & aligns to agreed IT Operating Plan for any IT related requirements/needs Change Control Management. People Management: Lead a diverse team of +10 resources to affectively deliver agreed IT Demand items within time and if applicable, on budget
  • Manage team productivity and delivery using Agile principles and methodology best practices
  • Legal, Regulatory Compliance and Risk Management: Provide input into systems related Risk Management Strategies and risk mitigation. Provide input into IT Governance, Policy Creation / Updates, Management & Monitoring Systems.Management Ensure operational sustainability and stability of systems by driving application management and development standards and methodologies & introducing and driving Release Cycles per system and ensuring business awareness of these release cycles & frequency
  • Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization

Snr Project Manager

BCX
02.2016 - 11.2016
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to stakeholders.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.

Global Applications Analyst

Shell Oil
05.2015 - 01.2016
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Determined whether computer systems in company were sufficient for business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated with upper management to drive strategy and implement new processes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
  • Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
  • Global Software Supplier Management
  • Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problem solving.
  • Improved application performance by conducting thorough analysis and identifying areas for optimization.

Applications Support Manager

Shell Oil
09.2011 - 05.2015
  • Collaborated closely with software development teams to provide valuable feedback on application design and functionality improvements.
  • Ensured compliance with industry regulations and company policies while managing sensitive data access control processes within supported applications.
  • Collaborated with vendors to resolve complex technical problems affecting third-party applications in a timely manner.
  • Fostered a positive work environment that encouraged open communication, teamwork, and professional growth among employees.
  • Maintained high-performance standards for the team through regular performance evaluations and coaching sessions.
  • Supported major application releases, ensuring successful deployment without impacting end-users or business operations.
  • Streamlined application processes by implementing automation tools and techniques, reducing manual workload.
  • Optimized resource allocation by analyzing workload trends and adjusting staffing levels accordingly.
  • Implemented effective change management processes to minimize risks associated with system updates or enhancements.
  • Created detailed documentation for application support procedures, facilitating knowledge transfer within the team.
  • Managed escalations effectively to minimize business impact during critical incidents, ensuring smooth operations.
  • Evaluated emerging technologies in the market, recommending potential benefits and opportunities for integration within existing systems.
  • Served as an escalation point for high-priority incidents, coordinating efforts across teams to resolve issues and restore service quickly.
  • Established strong relationships with cross-functional teams to ensure seamless integration of applications and systems.
  • Conducted root cause analysis for recurring issues, devising permanent solutions to avoid future occurrences.
  • Contributed to budget planning activities by forecasting resource requirements based on historical analysis of support needs.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Enhanced team productivity by conducting regular training sessions on new technologies and best practices.

Systems Integration Manager

Total
08.2008 - 04.2011
  • Managed cross-functional teams to ensure successful delivery of integration projects within allocated budgets and timelines.
  • Developed training materials and delivered sessions to colleagues and clients on proper use of newly integrated systems.
  • Conducted thorough risk assessments during planning stages of integration projects, minimizing potential challenges before they arise.
  • Troubleshot and resolved complex integration issues, ensuring minimal downtime for endusers.
  • Provided technical support for integrated systems during post-implementation phases, ensuring smooth operations and user satisfaction.
  • Aligned system integrations with company-wide strategic objectives by working closely with executive leadership teams during decision-making processes.
  • Coordinated with vendors to negotiate contracts and procure necessary hardware and software components for successful integrations.
  • Implemented best practices for systems integration, contributing to improved interdepartmental collaboration and communication.
  • Managed stakeholder expectations throughout the entirety of each project lifecycle, ensuring transparency in communication about progress updates and deliverables.
  • Spearheaded process improvement initiatives related to systems integration management, driving innovation across the organization''s technology landscape.
  • Developed comprehensive integration strategies for seamless software implementation, enhancing overall system performance.
  • Maintained detailed documentation of all integration projects, facilitating knowledge transfer among team members and stakeholders.
  • Designed test plans to validate the functionality of integrated systems, mitigating potential issues prior to deployment.
  • Implemented and maintained technology and software budget.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Streamlined system integration processes by identifying and addressing inefficiencies, resulting in reduced project timelines.
  • Implemented robust monitoring tools to proactively identify potential system performance issues, allowing swift resolution of any concerns before they impact users.
  • Collaborated with business analysts to gather requirements and develop tailored solutions for complex system integrations.
  • Evaluated and recommended third-party tools for effective systems integration, optimizing resource utilization and cost savings.
  • Mentored junior team members on best practices in systems integration management, fostering a culture of professional growth and continuous learning.
  • Actively participated in industry conferences to stay informed about emerging trends in systems integration methodologies and technologies.

Retail IT Service Delivery Manager

BP
01.2003 - 09.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Manage the operational integrity of IT systems based on group standards and agreed SLA's.
  • Management and the resolution and escalation of problems. Accountable for the planning of IT projects through liaisons with project teams, stakeholder communications & verifying the integrity of systems or configuration changes. Accountable for assurance and management of hardware operability through replenishment purchase and repairs and medium to longer term stock and replacement planning
  • Operational Service Delivery: Infrastructure integrity management by ensuring the implemented IT infrastructure is stable. Service management, manages, measure and report on network & applications reliability, availability and network & systems performance. Technology review and implementation; ensure the provisioning of consistent, high value and cost effective services are delivered
  • Relationship management and building relationships to ensure better service delivery and fit for purpose solutions.Strengthen relationships and build partnerships in delivering creative and cost effective IT Systems

Technology Engineer Site Infrastructure

BP
02.2000 - 08.2003
  • Developed custom software solutions tailored to specific client needs, resulting in increased productivity and efficiency gains.
  • Standardized documentation processes, simplifying collaboration between team members and enabling more effective knowledge-sharing practices.
  • Designed user-friendly interfaces for applications, improving customer satisfaction and usability.
  • Collaborated with cross-functional teams to complete complex projects on time and within budget constraints.
  • Project Management of all technology-based projects, specifically in respect of supplier sourcing and service procurement - inclusive of project estimates, costing and queries. Liaise closely with, and make commitments on behalf of Engineering in consultation with Technical and Operational teams
  • Provide support to the Business in terms of technology-based offers, specifically in terms of project roll-outs, updates and problem resolution and Business Analysis
  • Assist with the technical development/ testing and implementation of any key systems used within the BU to support FuelMaster & Total Fluid Management (TFM) offers and to be the central support assistance for FuelMaster & TFM Card Payment Systems technology queries and their logging/progressing with customer support.
  • Ensure the integrity of data and information supporting system
  • Liaise closely with, and make commitments on behalf of Engineering in consultation with Technical and Operational teams. Provide link between the business and Assets on project roll-outs and ensures co-ordinate reports are generated and shared
  • Provide focal point on technology solutions and in terms of regional programs


Retail Automation Specialist

BP
01.1999 - 01.2000
  • Internal testing of the Site Management Systems
  • Identifying pilot sites
  • Implementation and management of pilot sites
  • Signing off after quality assurance process
  • Deployment of Site Management Systems
  • Co-coordinating installations and managing relevant personnel
  • Documenting installation processes and providing support personnel with information which will support their tasks
  • Perform a support function that ensure that all site systems are fully operational
  • Assist where required with new software and hardware upgrades to site systems
  • Co-ordinate the activities of various 3rd party providers in order to ensure prompt problem resolution
  • Performing site visits and ensuring that BP standards are maintained
  • Performing telephonic after-hours support to the network where required
  • Co-ordinate and manage new installations of systems at sites and perform Site systems sign-offs
  • Assisting the Retail Shops team in order to ensure the smooth opening of new sites
  • Analyze, improvise and solve issues that may arise
  • Provide effective and proactive systems support in order to ensure the smooth running of the various site systems
  • Internal testing of the Site Management Systems Identifying pilot sites
  • Implementation and management of pilot sites
  • Signing off after quality assurance process Deployment of Site Management Systems
  • Co-coordinating installations and managing relevant personnel
  • Documenting installation processes and providing support personnel with information which will support their tasks Perform a support function that ensure that all site systems are fully operational Assist where required with new software and hardware upgrades to site systems Co-ordinate the activities of various 3rd party providers in order to ensure prompt problem resolution Performing site visits and ensuring that BP standards are maintained Performing telephonic after-hours support to the network where required Co-ordinate and manage new installations of systems at sites and perform Site systems sign-offs Assisting the Retail Shops team in order to ensure the smooth opening of new sites Analyze, improvise and solve issues that may arise Provide effective and proactive systems support in order to ensure the smooth running of the various site systems

Back Office Support Specialist

BP
03.1997 - 01.1999
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Provide telephonic support to our franchisee network and BP staff and system vendors for the PEC / Autoscan site management system.
  • Provide technical assistance and advice to the franchisee for problems relating to the following areas: Autoscan Manager; PEC; Price Book
  • Restore, rebuild and repair site data where data loss or corruption has occurred
  • Provide daily reports and manage open and closed calls which have been logged to ensure that these are kept within the System Support Offer
  • Provide technical remote support to the franchisee via dial-up on Connect Remote

Education

PostGrad - Organizational Leadership

Stellenbosch University
Cape Town, South Africa
04.2001 -

PostGrad - Project & Programme Management

Cranefield College
Midrand, South Africa
04.2001 -

Diploma - Information Technology Business Analysis

FTI
Cape Town, South Africa
04.2001 -

AdvDiploma - Information Technology Project Management

Cranefield College
Midrand, South Africa
04.2001 -

Certificate - Information Technology Project Management

CPUT
Cape Town, South Africa
04.2001 -

NDiploma - Information Technology

Richfield Institute of Technology
Cape Town
04.2001 -

ITIL - Information Technology

Pink Elephant
04.2001 -

Certificate - Computer Networking And Telecommunications

CCTC
Cape Town, South Africa
04.2001 -

Skills

Project Management

Accomplishments

  • Resolved product issue through consumer testing
  • Supervised team of 70+ staff members.
  • Collaborated with team of 30+ in the development of NextGen Platform
  • Improve code quality by 40% by introduction of shift-left approach (Sonarcube/Sonarcloud)
  • Reduced IT Operational costs by 25% by consolidation of contracts
  • Collaborated with team of 50+ in the development of MRI Agora Platform
  • Successfully delivered several projects on time & in budget
  • Improved product satisfaction by 15% by introducing key customer workshops

Certification

Pendo.io Product Management

Timeline

Microsoft Certified: Azure Fundamentals

04-2024

Pendo.io Product Management

08-2023

Director Platform & Portals and Global Product Dev

MRI Software LLC
02.2022 - 04.2023

Head of Software Development (Product)

MRI Software LLC
09.2021 - 02.2022

Head of Delivery- DevOps Professional Services

Altron
09.2021 - 02.2022

AWS Solutions Architect Associate

11-2020

AWS Cloud Practitioner

08-2020

DevOps Executive

08-2020

HOD IT Applications Support

Altron
06.2019 - 09.2021

IT Operations Manager

Altron
09.2017 - 06.2019

Scrum Master Certificate

06-2017

Information Systems Manager

Spur Group
12.2016 - 09.2017

Snr Project Manager

BCX
02.2016 - 11.2016

Global Applications Analyst

Shell Oil
05.2015 - 01.2016

Applications Support Manager

Shell Oil
09.2011 - 05.2015

Systems Integration Manager

Total
08.2008 - 04.2011

Retail IT Service Delivery Manager

BP
01.2003 - 09.2008

PostGrad - Organizational Leadership

Stellenbosch University
04.2001 -

PostGrad - Project & Programme Management

Cranefield College
04.2001 -

Diploma - Information Technology Business Analysis

FTI
04.2001 -

AdvDiploma - Information Technology Project Management

Cranefield College
04.2001 -

Certificate - Information Technology Project Management

CPUT
04.2001 -

NDiploma - Information Technology

Richfield Institute of Technology
04.2001 -

ITIL - Information Technology

Pink Elephant
04.2001 -

Certificate - Computer Networking And Telecommunications

CCTC
04.2001 -

Technology Engineer Site Infrastructure

BP
02.2000 - 08.2003

Retail Automation Specialist

BP
01.1999 - 01.2000

Back Office Support Specialist

BP
03.1997 - 01.1999

Snr Director Product Management & Software Eng

NFS Technology
4 2023 - Current

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Seraj DicksSnr Director Software Engineering & Product Management