Carol Masemola
HR Business Partner
Pretoria,GP
Summary
Results-driven Human Resources professional with over eight years of progressive HR experience supporting operational environments across multiple regions and high-performance workplaces. Proven expertise in labour relations, employee relations, workforce planning, disciplinary processes, HR operations, and compliance with South African labour legislation. Experienced in partnering with line management to deliver practical HR solutions aligned to operational demands. Demonstrated capability in managing grievances, misconduct, incapacity matters, workplace conflict resolution, and providing advisory support on labour legislation, policies, and risk mitigation. Strong exposure to HR reporting, workforce analytics, recruitment coordination, contractor administration support, and employee lifecycle management. Holds a Bachelor of Commerce and Bachelor of Laws (LLB), providing a strong legal and compliance foundation within HR and labour relations environments. Recognised for resilience, professionalism, stakeholder engagement, and the ability to work effectively within demanding operational settings. Adept at supporting organisational objectives while maintaining fair and constructive employee relations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Human Resources Contracts Assistant (HR Business Partner)
United States Agency for International Development (USAID)
08.2020 - 07.2025
- Managed HR administration and operational HR support across multiple Southern African operations.
- Maintained HR data integrity and generated workforce reports including headcount, turnover, and workforce trends.
- Supported workforce planning initiatives and organisational structure updates.
- Ensured compliance with HR governance frameworks, labour legislation, and internal policies.
- Coordinated employee lifecycle processes including appointments, transfers, promotions, onboarding, and terminations.
- Provided specialist employee relations advisory support to leadership and operational management.
- Managed disciplinary processes, grievances, misconduct matters, and workplace conflict resolution.
- Advised management on labour legislation, policies, and risk mitigation strategies.
- Interpreted employment contracts, HR policies, and internal frameworks to guide operational decision-making.
- Analysed HR data to identify workforce trends and operational improvement opportunities.
- Contributed to HR process improvements that enhanced operational efficiency and reduced errors.
- Reason for Leaving: USAID operations concluded (retrenched).
Human Resources Administrator
Black IQ Pharma
01.2017 - 07.2020
- Managed operational HR processes within a high-performance pharmaceutical environment.
- Administered disciplinary hearings, grievance procedures, investigations, and employee relations matters to ensure organizational compliance and employee fairness.
- Represented the Company during disciplinary hearings, grievance procedures, and employee relations processes.
- Ensured fair, consistent, and legally compliant application of disciplinary procedures and labour legislation.
- Provided guidance to line managers on labour legislation, misconduct management, absenteeism, and workplace conflict matters
- Assisted with preparation for external dispute resolution processes and engagement with labour structures.
- Facilitated workforce support initiatives to enhance recruitment and retention efforts.
- Managed recruitment processes to fulfill operational workforce requirements and enhance team capabilities.
- Facilitated onboarding, offboarding, and employee lifecycle administration.
- Assisted with performance management processes and poor performance interventions.
- Oversaw HR reporting and compliance to maintain accurate workforce records.
- Supported payroll administration and HR systems management using Sage VIP to maintain accurate HR records and streamline processes.
- Ensured compliance with HR policies, labour legislation, and operational procedures.
- Reason for Leaving: Progressed to a broader strategic HR role.
Education
Bachelor of Laws (LLB) -
University of South Africa
Bachelor of Commerce -
CTI Education Group
Sage VIP Payroll Certification - undefined
Short Course - Negotiation Skills
University of Pretoria
Skills
Labour Relations & Employee Relations
Disciplinary Hearings & Grievance Management
Workforce Planning & Labour Complement Management
HR Operations Management
CCMA Preparation & Dispute Resolution Support
Recruitment & Onboarding
HR Compliance (LRA, BCEA, EEA)
Contractor Workforce Administration
HR Reporting & Workforce Analytics
HR Systems & Sage VIP
Stakeholder Engagement
Conflict Resolution & Negotiation
Performance Management Support
Employment Equity & Transformation
Strong interpersonal and communication skills
High attention to detail and accuracy
Adaptable and proactive in changing environments
Committed to ethics, fairness, and teamwork
Strategic Decision-Making & Business Acumen
High-Level Stakeholder Engagement
Ethical & Confidential Leadership
Conflict Resolution & Mediation
Employee-Centric Culture Building
Resilience in Fast-Paced Environments
Timeline
Human Resources Contracts Assistant (HR Business Partner)
United States Agency for International Development (USAID)
08.2020 - 07.2025
Human Resources Administrator
Black IQ Pharma
01.2017 - 07.2020
Short Course - Negotiation Skills
University of Pretoria
Sage VIP Payroll Certification - undefined
Bachelor of Laws (LLB) -
University of South Africa
Bachelor of Commerce -
CTI Education Group