SEPHULE PRECIOUS MAKUWA
IT INTERN
Pretoria,GP
Summary
Dynamic IT Intern at SPAR SOUTH RAND DC with proven expertise in technical support and hardware installation. Demonstrated strong communication and time management skills while enhancing team productivity and satisfaction. Successfully collaborated on cross-functional projects, delivering custom software solutions that aligned with business objectives and exceeded expectations.
Results-oriented IT support intern with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Language
Work History
IT Intern
SPAR SOUTH RAND DC
03.2024 - Current
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Supported development of custom software solutions, aligning with specific business needs and objectives.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
RICHFIELD INSTITUTE OF TECHNOLOGY
PRETORIA 04.2001 -
Skills
IT support experience
Strong communication skills
Team collaboration
Hardware installation
Software troubleshooting
Multitasking
Decision-making
Time management
Microsoft office
Technical troubleshooting
Excellent communication
IT systems support
Adaptability and flexibility
User account management
Problem-solving
Technical support
Help desk support
Strong work ethic
Documentation
Accomplishments
- Collaborated with team of 5 to roll out new printing software,which is now used by over 500 employees around the Spar South Rand DC.
- Successfully set-up and Azure-domained 30+ desktops and laptops within a tight one-week deadline.
- Collaborated with a team of 5 to roll out K-drive migration to Sharepoint project which was successfully deployed.
Timeline
IT Intern
SPAR SOUTH RAND DC
03.2024 - Current
DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
RICHFIELD INSTITUTE OF TECHNOLOGY
04.2001 -