Senzosenkosi Brian Cebekhulu
1st Line Infrastructure Engineer
Kwa Mashu,Kwa-Zulu Natal
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
1st line Infrastructure Engineer
C Steinweg Bridge
Durban
08.2021 - Current
- Provide governance and support for endpoint systems, including desktops, laptops, printers, peripherals, mobile devices, virtual machines, and telephony equipment.
- Supporting cloud services (e.g., Microsoft 365 admin center, Mimecast, MS Entra ID, Exchange Admin, MS Intune admin center & Azure basics)
- Basic access to SCCM server, Backup server, and File Server for troubleshooting issues.
- Add, remove, and update printers on the print server.
- Assist with resolving issues within Windows and Mac iOS operating systems and applications.
- Work with Windows and Mac user administration, remote admin, productivity, and hardware tools.
- Help to define, implement, and leverage process (change, incident, problem, etc.) management functions during Windows 10 and Mac platform rollout.
- Perform system image creation, maintenance, and troubleshooting supporting Windows 11.
- Work with Active Directory integration.
- Take part in diagnosing and resolving complex problems for all endpoint support issues, including but not limited to hardware failures, operating system errors, software compatibility issues, and network connectivity.
- Provide exceptional customer service and end-user support during engagements via phone, email, and in-person interactions.
- Complete lifecycle maintenance of support work orders in a ticket tracking software platform. This includes ticket creation at the time of the initial problem report/service request, status updates, documentation for open work orders, and proactive updates to users on progress.
- Maintain and innovate technical systems related to the delivery of IT services.
- Set goals and manage the delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades, and other large-scale projects.
- Perform routine administrative and technical tasks, such as reviewing operating logs, performing system imaging, creating user accounts, and generating various reports.
- Identify and escalate complex problem reports and service requests to the next tier of support as appropriate.
- Basic CCTV troubleshooting, escalate the issues to the third party for repairs or camera replacement.
- Provide CCTV feedback to the control-room management and the IT Support management.
ICT Support
Vega School (AdvTech Group)
Durban
10.2016 - 09.2021
- Logs & tracks calls using the incident and problem management database.
- Basic network cabling and network switch support, wireless network, and Virtual Servers, especially Windows Hyper-V support and troubleshooting.
- Installs hardware and peripheral components for Mac and Windows.
- Apple OS, iOS, Android and Mobile smart device support, and basic troubleshooting for VoIP phones, UPS, and CCTV systems.
- Multifunction printer setup and troubleshooting, and Audio/Visual support.
- Conduct regular testing of IT equipment & fixing any problems if required.
- Liaises with service providers on IT equipment repairing/replacing parts.
- Trains & orient staff on the use of hardware and software.
- Run morning check-ups on the servers for errors, internet speed, & the latest software updates, and document the latest check-ups via SharePoint.
Support Technician
SP Consulting Services cc
Pietermaritzburg
10.2015 - 09.2016
- Digital Pen and Blackberry or Android Phone troubleshooting.
- Reset / Update the Pen Firmware.
- Install Blackberry or Android Router on the Cell phone for Digital Pen.
- Troubleshooting Bluetooth Pairing between Digital Pen & Android Phone.
- Extension Recovery Programme (ERP) Administration.
IT Support Engineer
Datacentrix
Pietermaritzburg
02.2015 - 04.2015
- Troubleshooting software for Digital Pen, Blackberry Phone & Laptops.
- Reset / Update the Pen Firmware; Install 3Gs & repair Laptops.
- Install Blackberry Router on the Cell phone & Laptops for Digital Pen.
- Troubleshooting Bluetooth Pairing between Digital Pen & Blackberry.
- Extension Recovery Programme (ERP) Administration.
IT Junior Customer Engineer
Business Connexion
Pietermaritzburg
03.2014 - 09.2014
- Provide more routine hardware services or 'remote' diagnostics activities.
- Manage Configurations and Internet settings.
- Coordinate Computer Operations.
- Support Users.
- Install Hardware/Software and connect Local & network Printers.
- Participated in the Computer Standardization Project at the Department of Agriculture & Rural Development (Pietermaritzburg).
IT Systems Support (Learnership)
Gijima Technology People
Durban
03.2013 - 03.2014
- Provide client support and technical issue resolution.
- Configure client's equipment.
- Configure software.
- Provide training to the client in the use of systems and applications.
- Obtain general understanding of OS and application operations related to the company's offered services.
- Perform regular updates of services and Internet settings.
- Research & learn about new software in the market that is related to the organization's functions.
- Identify and solve various IT-related problems.
Education
Systems Support NQF Level 5 - Information Technology
Gijima Technology People
Bachelor of Science - Information Technology
PC Training & Business College
03.2012
Diploma - Information Technology
PC Training & Business College
07.2014
Matric - undefined
Mafumbuka High School
Languages
Zulu
English
Personal Information
- ID Number: 880111 5297 080
- Health Status: Excellent
- Gender: Male
- Marital Status: Single
- ID Type: South African ID
- ID Number: 880111 5297 080
References
- Nadine Olivier, National Project Manager, Gijima Technology People, 021 675 5271, nadine.olivier@gijima.co.za
- Nevendran Naicker, Service Delivery Manager, Business Connexion, 083 456 5054, Nevendran.naicker@bcx.co.za
- Warren Hibbert, Service Delivery Manager, Datacentrix, 082 579 5433, whibbert@datacentrix.co.za
- Sean Phillips, Manager, SP Consulting Services cc, 083 641 4309, Sean.phillips@nelesco.co.za
- Cliff Eloff, Service Delivery Manager, Vega School, 082 437 1985, celoff@advtech.co.za
- Dexter Hillman, Head: IT Operations ICT, C Steinweg Bridge, 073 103 6551, Dexter.Hillman@za.steinweg.com
Timeline
1st line Infrastructure Engineer
C Steinweg Bridge
08.2021 - Current
ICT Support
Vega School (AdvTech Group)
10.2016 - 09.2021
Support Technician
SP Consulting Services cc
10.2015 - 09.2016
IT Support Engineer
Datacentrix
02.2015 - 04.2015
IT Junior Customer Engineer
Business Connexion
03.2014 - 09.2014
IT Systems Support (Learnership)
Gijima Technology People
03.2013 - 03.2014
Systems Support NQF Level 5 - Information Technology
Gijima Technology People
Bachelor of Science - Information Technology
PC Training & Business College
Diploma - Information Technology
PC Training & Business College
Matric - undefined
Mafumbuka High School