Senzo Ntombela

Student

Stellenbosch,WC

Summary

Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Dedicated waiter, well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

years of post-secondary education

year of professional experience

Work History

Waiter

Taco Zulu

STELLENBOSCH, Western Cape

03.2018 - 01.2019

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Prepared beverages and filled food orders for customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Education

Bachelor of Arts - BA International Studies

Stellenbosch University

Western Cape

01.2019 - Current

Skills

I speak a little german but not very fluent Good at communicating with customers and can work with a group of people

undefined

Timeline