Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Keeping fit & healthy by attending GYM
Timeline
Generic
Senzo Miya

Senzo Miya

Operations Team Leader

Summary

Dedicated Operations Team Leader with experience in achieving tangible result and cross-team collaboration. Proactively and excited to partner with like-minded individuals to achieve goals.

Overview

17
17
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Operations Team Leader

FedEx / TNT Express
06.2013 - 07.2023
  • Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
  • Enhanced team productivity through regular performance evaluations and targeted coaching sessions.

Operations Clerk

TNT Express
01.2011 - 05.2013
  • Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing workflowspractices.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Strengthened internal controls around transaction processing through diligent adherence to prescribed policies/procedures – safeguarding company assets from potential fraud/loss instances.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.

Data Capture Clerk

TNT Express
05.2008 - 01.2011
  • Streamlined data entry processes for increased efficiency and reduced errors with diligent attention to detail.
  • Contributed to improved quality control measures by identifying discrepancies in captured data and implementing corrective actions.
  • Collaborated with IT department to resolve technical issues impacting data capture processes, ensuring minimal downtime or delays.
  • Ensured timely completion of tasks by prioritizing high-volume projects and meeting strict deadlines.
  • Provided support to colleagues during periods of high workload, ensuring all projects were completed on time without sacrificing quality standards.

Courier Driver

TNT Express
06.2006 - 04.2008
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Education

Higher Certificate - Supply Chain Management

MANCOSA
Durban, South Africa
04.2001 -

Skills

Compliance requirements Operational Excellence Quality controls Staff Training Office Microsoft Fleet Management Incident Log Management Health & Safety Compliance Team member engagement Agent of change

Additional Information

Drivers License : EC -Code 14 (Recently upgraded from C1)

Certification

Higher Certificate in Supply Chain Management

Keeping fit & healthy by attending GYM

I always ensure that I keep fit and healthy by going to the GYM at least 3-4 days a week.

Timeline

Operate Lift Truck - Forklift

02-2024

Convey Dangerous Goods by Road

02-2024

Higher Certificate in Supply Chain Management

10-2018

Operations Team Leader

FedEx / TNT Express
06.2013 - 07.2023

Operations Clerk

TNT Express
01.2011 - 05.2013

Data Capture Clerk

TNT Express
05.2008 - 01.2011

Courier Driver

TNT Express
06.2006 - 04.2008

Higher Certificate - Supply Chain Management

MANCOSA
04.2001 -

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Senzo MiyaOperations Team Leader