Senzekile Mtshali
Senior Solutions Delivery Manager
Johannesburg
Summary
Results-oriented professional with proven track record in driving successful products and solutions delivery. Adept at managing complex projects and ensuring alignment with business objectives. Known for fostering team collaboration and adapting to evolving requirements. Key skills include people leadership, product delivery management, stakeholder communication, and strategic planning.
Overview
15
15
years of professional experience
Work History
Senior Solutions Delivery Manager
ABSA
10.2019 - Current
- Managing a portfolio of seven software product development teams (65 people)
- Support the achievement of the business strategy, objectives and values.
- Manage the development teams to deliver innovative solutions with an appropriate sense of urgency.
- Act as an ambassador for the products internally and externally, and as the primary technical contact for queries related to the products.
- Drive product build, implementation and maintenance.
- Provide guidance in mitigating impediments impacting the completion of Release/Sprint Goals.
- Develop and maintain, prioritized and manage backlog of user stories for implementation.
- Create and maintain the Product Backlog according to business value, priorities, risks or ROI.
- Provide backlog management, iteration planning, and elaboration of the user stories.
- Lead the planning, product release plans and set expectation for delivery of new functionalities.
- Follow progress of work and address production issues.
- Ensure the team focus on behavior and outcomes that drive customer value.
- Communicate the Business Requirements to the team.
- Work with key stakeholders across the company to ensure successful product releases.
- Ensure understanding of the customer experience.
- Refine the agile methodology based on results and client feedback.
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Provide vision and direction to the Agile development team and stakeholders throughout the project and create requirements.
- Follow competitors and the industry and keep track of industry trends.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Collaborate effectively with cross-functional teams to ensure cohesive planning, execution, and delivery of solutions across multiple departments.
- Achieve higher success rates in solution adoption thorough understanding of use-cases, pain points, and potential barriers to change management initiatives.
- Improve project delivery timelines by streamlining processes and enhancing communication among team members.
- Optimize internal workflows by implementing project management best practices that improved team productivity levels.
- Manage change requests effectively by assessing their impact on project scope, timeline, and budget to uphold client satisfaction levels.
- Deliver high-quality solutions within budget constraints through diligent cost control measures and risk mitigation strategies.
- Ensure timely escalation of risks or issues that could impact solution quality or project deadlines for prompt resolution.
- Establish a culture of continuous improvement within the team, fostering an environment of innovation and growth potential.
- Reduce overall costs for clients by optimizing solution implementation strategies and resource allocation.
- Developed strong relationships with key stakeholders, ensuring alignment on expectations and deliverables.
- Implement agile methodologies to increase flexibility and adaptability in solution development and delivery.
- Enhanced team performance by providing ongoing coaching, feedback, and professional development opportunities.
- Managed complex projects with multiple teams, ensuring effective collaboration to achieve desired results.
- Maintained deep technical background knowledge in order to facilitate authoritative communications with teams and internal stakeholders.
- Investigate product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Align multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for coordinated delivery and communication.
- Manage life cycle replacement of hardware and software.
- Lead technical upgrade projects by working and coordinating with stakeholders and architects for design input.
- Liaised with other departments to minimize interruptions and possible downtimes.
- Provided periodic updates on project progress to senior leadership, ensuring informed decision-making processes and strategic alignment.
Lead Solutions Analyst
ABSA
03.2019 - 10.2019
- Managed a team of analysts, fostering collaboration and promoting professional growth.
- Facilitated workshops for stakeholders to gather requirements, establish priorities, and define project scopes effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Optimized resource allocation through capacity planning exercises, balancing workload distribution among team members while considering individual skill sets and availability.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Analyzed complex system designs to identify pain-points and opportunities for process improvement.
- Mentored junior analysts, providing guidance on best practices and fostering a culture of continuous learning.
- Enhanced decision-making capabilities with detailed reports and visualizations, providing valuable insights to senior leadership.
Solution Analyst
ABSA
01.2018 - 03.2019
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Assessed business requirements to create focused solutions.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Improved system efficiency by analyzing and optimizing software processes.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Gathered requirements and performed gap analysis through design workshops with users.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Application Support Analyst
ABSA
01.2015 - 12.2015
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide optimum support for evolving technologies.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Application Support Specialist
African Bank
01.2013 - 12.2014
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Administrator
African Bank
01.2010 - 12.2012
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users..
- Improved network efficiency by implementing and managing system updates and patches.
- Reduced downtime with proactive identification and resolution of IT issues.
- Authored documentation for system configuration and troubleshooting.
- Implemented and maintained virtual private networks.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Performed network security design and integration duties.
Education
Leading Digital And AI Transformation - Digital Transformation
IMD Business School of Management And Leadership
Lausanne, Switzerland 04.2001 -
FinTech Masterclass - Artificial Intelligence
North-West University
Johannesburg, South Africa 04.2001 -
Inspiration Leadership - Organizational Leadership
IMD Business School For Management And Leadership
Lausanne, Switzerland 04.2001 -
Digital Transformation - Information Technology
Gordon Institute of Business Science (GIBS)
Johannesburg, South Africa 04.2001 -
Post-Graduate Diploma in Business Administration - Business
Milpark Business School
Johannesburg, South Africa 04.2001 -
Bachelor of Business Administration - Business
CIDA City Campus
Johannesburg, South Africa 04.2001 -
Skills
Design thinking
Product portfolio management
Cross functional leadership
Data-driven decision making
Product lifecycle management
Customer empathy
Product support
Stakeholder management
Technical acumen
Teamwork and collaboration
Product vision and strategy
End to end feature delivery
Stakeholder communications
Strategic planning
Technical support
Interpersonal communication
Documentation management
Requirements gathering
Product backlog management
Product training
Product performance optimization
Agile software development
Software development life cycle (SDLC)
Team management
Timeline
Senior Solutions Delivery Manager
ABSA
10.2019 - Current
Lead Solutions Analyst
ABSA
03.2019 - 10.2019
Solution Analyst
ABSA
01.2018 - 03.2019
Application Support Analyst
ABSA
01.2015 - 12.2015
Application Support Specialist
African Bank
01.2013 - 12.2014
Network Administrator
African Bank
01.2010 - 12.2012
Leading Digital And AI Transformation - Digital Transformation
IMD Business School of Management And Leadership
04.2001 -
FinTech Masterclass - Artificial Intelligence
North-West University
04.2001 -
Inspiration Leadership - Organizational Leadership
IMD Business School For Management And Leadership
04.2001 -
Digital Transformation - Information Technology
Gordon Institute of Business Science (GIBS)
04.2001 -
Post-Graduate Diploma in Business Administration - Business
Milpark Business School
04.2001 -
Bachelor of Business Administration - Business
CIDA City Campus
04.2001 -
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