Sentebale Motloung
Executive Personal Assistance
Midrand,GP
Overview
10
10
years of professional experience
3
3
Certification
7
7
Language
4
4
years of post-secondary education
Work History
Teller
ABSA BANK
Bethlehem, Free State
06.2001 - 01.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Frontline Teller, Bulk Teller, Treasury Clerk and Teller Controller
ABSA Bank
Bethlehem , Gauteng
01.2005 - 10.2006
- Duties in the under-mentioned positions were performed at
- Different time-frames within the working hours;
- Promoted a positive banking experience with excellent communication skills and professional demeanor.
- Contributed to a welcoming atmosphere within the branch by maintaining a clean work area, stocking supplies as needed, and engaging positively with visitors.
- Assisted in maintaining optimal branch security by strictly following safety protocols and reporting suspicious behavior.
- Demonstrated resilience and adaptability during times of high customer volume, remaining calm under pressure while consistently providing exceptional service.
- Streamlined teller operations by implementing effective time management strategies for daily tasks.
- Expanded cross-selling opportunities with proactive identification of customer needs and presenting relevant financial products or services.
- Managed cash drawer, ensuring accurate balancing and timely reconciliation at the end of each shift.
- Minimized transaction errors by diligently adhering to bank policies and procedures.
- Displayed exceptional problem-solving abilities when addressing complex customer issues involving multiple accounts or transactions.
- Collaborated effectively with branch management on initiatives aimed at improving overall operational efficiency.
- Contributed to team success by sharing knowledge and providing support to fellow tellers as needed.
- Fostered lasting relationships with customers through personalized service and genuine interest in their financial wellbeing.
- Maximized productivity during peak hours by prioritizing tasks based on importance and urgency while maintaining high levels of client satisfaction.
Sales Assistant
Iemas Finance and Insurance Company
Kempton Park, Gauteng
11.2006 - 09.2007
- My core responsibility was to assist Sales Consultants with the
- Administration of Loan Applications; including
- Selling financial products to potential clients
- Ensuring that monthly targets are met, and Following up on incomplete applications.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Customer Service Representative
Iemas Finance and Insurance Company
Kempton Park, Gauteng
01.2007 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Sereno M Trading Enterprise cc, PRIVATE COMPANY
Bethlehem , Free State
04.2011 - 08.2012
- Administration, finance admin, procurement, invoicing, help desk, logistics support, diary management, taking orders, preparation and submission of tender documents, records management
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- I'd appreciate it if you could provide exceptional customer service when addressing client inquiries or concerns via phone or email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Analyst
ABSA Bank and KPMG
09.2012 - 06.2013
- Knowledge of FICA, which includes ABSA KYC Remediation Standards
- Knowledge, which includes obtaining missing client Information and documentation
- Complete compulsory ABSA training (13 modules)
- Excel knowledge
- SQL Knowledge (a system that has been used)
- Meet target daily targets according to the number of clients.
- Ensure all personal deadlines are met.
- Assist reviewer when required (review & consolidate)
- Bring relevant issues to the attention of the reviewer.
- Review the work of Team members.
- Adhere to quality delivery of work as per KPMG and Absa Requirements.
- Compile and gather data in respect of FICA; correlate missing information with a call center to request it for compliance with FICA
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Director
House of Maia
Johannesburg, Gauteng
11.2014 - Current
- Reason for leaving: Went into private business, My core responsible are selling financial products that include Home Loans, Personal Loans and Vehicle Finance and
- Verifying credit worthiness of loan applicants
- Obtaining leads from walk-ins and relationship consultants
- Performing administrative duties and applications processing, and
- Liaising with other branches regarding loan applications and other related matters.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Skills
- 3 SKILLS
- Above average Organizational Administration Skill
- Excellent Financial Management Skill
- Excellent interpersonal, internal, and external, (written and verbal) communication skill
- Good people management skill
- Good organizational policy analysis and implementation skill
- Extensive Public relations and networking skills
- Good Customer relations and management skill
- Excellent negotiation skill at all organizational levels
- Appropriate frontline marketing and product branding skills
- Good crisis management and intervention skills
- Excellent planning and implementation skills
- Above average Computer literacy
Relationship building
Verbal and written communication
Decision-making
Operations management
Strategic planning
Certification
OF
SENTEBALE
MILDRED
MOTLOUNG
EDUCATIONAL QUALIFICATIONS
1.1. Secondary Education – Robin Hood College
Matriculation - Senior Certificate (1997)
English (E)HG, Afrikaans (E)HG, South Sotho (E)HG, Mathematics (F)SG, Physical Science (F)LG
1.2. Post Matric - Boston City Campus
Travel and Tourism- 1998 (Incomplete due to Financial constraints)
Modules:
Operations,
Customer Care,
Public Relations,
Basic Business Communication
1.3. Advanced Training Courses – Quantum Aviation Services
Certificate in Flight Attendant Principles -1999 (completed)
Interests
Platberg road
Erand, Midrand
1687
Driver’s License : Code C-1
, Hobbies : Reading; Keeping Fit, and Listening to Music
Additional Information
- 4 ACHIEVEMENTS , 2001 - 2005: Best teller due to doing more transactions each month. 2000 - 2001: True Love Magazine make-overs and hairstyles parttime model 5 PERSONAL DATA Surname : Motloung First Names : Sentebale Mildred Identity Number : 780527
Education
High School Diploma -
Robin Hood College
Johannesburg North 01.1997 - 12.1997
No Degree - Travel And Tourism
Boston City Campus
Johannesburg North 01.1998 - 12.1998
Flight Attendant Principles - Flight Aviation (Flight Attendant Course)
Quantum Aviation Services
Kempton Park 01.1999 - 12.1999
Software
MS Word
MS Powerpoint
MS Outlook and Internet
MS Excel
MS Office, Business & Personal
Languages
English
Upper intermediate (B2)
Afrikaans
Intermediate (B1)
Timeline
Director
House of Maia
11.2014 - Current
Analyst
ABSA Bank and KPMG
09.2012 - 06.2013
Office Manager
Sereno M Trading Enterprise cc, PRIVATE COMPANY
04.2011 - 08.2012
Customer Service Representative
Iemas Finance and Insurance Company
01.2007 - 01.2010
Sales Assistant
Iemas Finance and Insurance Company
11.2006 - 09.2007
Frontline Teller, Bulk Teller, Treasury Clerk and Teller Controller
ABSA Bank
01.2005 - 10.2006
Teller
ABSA BANK
06.2001 - 01.2005
Flight Attendant Principles - Flight Aviation (Flight Attendant Course)
Quantum Aviation Services
01.1999 - 12.1999
No Degree - Travel And Tourism
Boston City Campus
01.1998 - 12.1998
High School Diploma -
Robin Hood College
01.1997 - 12.1997
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