Senkarabe Ben Skosana
IT Field Technician
Mabopane
Summary
Technologically savvy professional with extensive experience in desktop support and troubleshooting, excelling in resolving complex technical issues while delivering exceptional end-user support. Strong commitment to team collaboration consistently achieves results in fast-paced environments. Proficient in hardware and software installation, recognized for reliability and adaptability in addressing diverse challenges. A proactive approach to problem-solving ensures seamless operations and enhances user satisfaction.
Overview
7
7
years of professional experience
Work History
Field Desktop support Technician
Alteram Solutions
09.2021 - Current
Desktop support
Providing 1st and 2nd line desktop/network support
Installation and Configuration of software
Troubleshooting
Managing and updating IT asset register
Supporting Android and windows tablets
VOIP Telephone support
Responsible for the maintenance and upgrading of hardware
IT Technician (Desktop) and Network Technician
Jicho Consulting (Pty) Ltd
09.2018 - 05.2020
Providing 1st and 2nd line desktop/network support
Installation and Configuration of software
Manage access to the server rooms
Managing and updating IT asset register
Printer maintenance, installation, configuration and testing of networks for all new ICT equipment’s
Supporting Android and windows tablets
VOIP Telephone support
Responsible for the maintenance and upgrading of hardware and network configuration.
Education
CompTIA A+ and N+ -
Boston College
01.2023
Diploma - Information Technology
PC Training and Business College
01.2010
Senior Certificate - Matric
Mabopane Secondary School
12-2007
Skills
Results orientated
Attention to detail
Quick Learner
Good Problem solver
Adaptive to change
References
Skei Mathibela | ICT project manager | 082 646 7538
Jeffrey Ndlala | Fielt Tecnician Manager | 083 657 7978
Timeline
Field Desktop support Technician
Alteram Solutions
09.2021 - Current
IT Technician (Desktop) and Network Technician
Jicho Consulting (Pty) Ltd
09.2018 - 05.2020
Diploma - Information Technology
PC Training and Business College
CompTIA A+ and N+ -
Boston College
Senior Certificate - Matric
Mabopane Secondary School
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