Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Semera Sukraj

Branch Administrator
Chatsworth

Summary

Experienced professional seeking career growth in reputable organizations. Skilled in problem-solving and thriving in fast-paced environments. Strong interpersonal and communication skills developed in diverse settings. Committed to making valuable contributions to organizational goals. Known for enthusiasm, teamwork, and strong work ethic.

Overview

2026
2026
years of professional experience

Work History

Accounting Clerk

East Coast Motor Link (MG MAXIS DURBAN)
  • Vehicle Licensing
  • Vehicle dealer stocking
  • Stock taking
  • Creation of vehicle stock sheets
  • Reception
  • Creditors & Debtors
  • Petty cash
  • Assistant to F&I
  • Signing up of new customers

Branch Administrator/PA

Pecsser (Pty) Ltd
07.2023 - Current
  • Opening and closing maintenance, warranty, installation and sales order jobs on SYSPRO 8
  • Cost jobs on Syspro to ensure technicians labour hours are captured.
  • Human resources duties (prepare employee timesheets on excel, attendance & leave management, maintain employee personnel files, assist with the distribution of pay slips, assist with the completion of provident fund & payroll employee sheet and ensuring compliance with labour laws)
  • Creating sales orders and processing invoices daily
  • Communicating with customers to obtain purchase orders and following up with payments-DEBTORS CONTROL
  • Create quotes and dispatch orders for parts sold
  • CREATE PURCHASE ORDER REQUESTS FOR OFFICE SUPPLIES AND STAFF UNIFORMS
  • Administrative & clerical duties (faxing, scanning, Excel, PowerPoint, Word, Outlook and SYSPRO)
  • Handling of petty cash and preparing monthly petty cash reports
  • Creating quotes/ costing & pricing of parts and labour
  • Loading technical parts on sales orders/ generating picking slips
  • Training new hires on administrative processes and systems
  • Prepare and scan all completed service reports on server drive
  • Filing of completed paper work according to month order
  • Keep up to date income cash flow on excel ex; cash customers (revenue coming in)
  • Maintain financial files for audit purposes
  • Assist with client queries
  • PA DUTIES: Book flights and accommodation for technicians/branch manager
  • Manage meetings and board room setup for CEO
  • Manage office staff and cleaning staff when branch manager is off
  • Assist clients with booking in of units
  • Draw up breakdown schedule for technicians
  • Compliance: Respect, apply the Environmental Health & Safety rules and policies, Live the values of the company: Ethics, Integrity, Quality, Follow all policies and procedure as set out by company.

Customer Service Executive

Alpine Motors
02.2014 - 07.2023
  • Answer calls / Take on line / walk in / telephonic bookings / redirect calls
  • Confirm details as per LIS process
  • Update all information in Kerridge as per data quality conformance
  • Load fleet code if vehicle is a fleet vehicle
  • Ensure all Kerridge data fields are completed as per data quality requirements
  • Confirm customer profile details in Partner net & vehicles linked to Customer and update if necessary
  • Open Diss and update Customer concern / Code first step of DISS and print any linked TPI
  • New DISS to be opened for each complaint. Write DISS BA numbers on the back of each job card
  • Check for any outstanding Campaigns / Outstanding criterion. Sign off campaign information that needs to be done
  • Load outstanding campaigns onto front of job card
  • Print campaign information and attach to the job card
  • Print service history and load onto job card
  • Print menu pricing slip if applicable
  • Attach photo stat of job card to back of job card pack
  • Load information into BSI
  • Manage / Split work load in BSI
  • Create job in ELSA PRO
  • If the Job is a repeat repair / Complaint job get resolve number and copy of complaint from CRM
  • Follow up and attach to job card
  • Load completed Job card in tray under booking day
  • Load daily booking in the pm so that job cards are ready for morning take on.
  • Walk in / Tow in Customers: Same job card process
  • Check BSI to see job loaded for service advisors, then allocate walk in / tow in accordingly
  • Call responsible service advisor through to front desk to meet new customers
  • Advise customer that the Service advisor will need to complete the job card and that the vehicle will require a status report before the process can move on
  • Meet & Greet duties
  • Greet customers at reception job board
  • Hand customer his job card along with the correctly allocated service advisor block
  • Guide customer to his allocated service advisor
  • Competency: VW technology, Communication skills, CCP training, Kerridge system, VW system partnernet / ELSA PRO, BSI system, Customer soft skills, Customer centricity, This is Volkswagen
  • Responsibility: 100% LIS process pass, 100% data quality, Creation of job cards, 100% campaign notification, Loaded & balanced BSi, Customer satisfaction / relations, Ensure all calls are attended to timeously, Follow ALL service core process requirements

Licensing Clerk

West End Motors
01.2012 - 01.2013
  • Vehicle Licensing
  • Vehicle dealer stocking
  • Stock taking
  • Creation of vehicle stock sheets
  • Reception
  • Creditors

Branch Administrator

EDRON MOTORS
01.2009 - 01.2012
  • Reception
  • Warranty claims
  • Ordering and sourcing of spare parts
  • Invoicing
  • Petty cash control
  • Debtors / Creditors

Education

Matric - Mathematics, Afrikaans, English, Geography, Biology, Life Orientation, Business Studies

Westcliffe Secondary
CHATSWORTH
12-2008

Office management, Business administration, Reception skills, Business Management, Marketing, Job interview technique, PC fundamentals, Filing Management, Microsoft office

Cyber. Com Business College
DURBAN
04.2001 -

Skills

Preparation of month-end summaries

Personal Information

  • Age: 34
  • Gender: female

Timeline

Branch Administrator/PA

Pecsser (Pty) Ltd
07.2023 - Current

Customer Service Executive

Alpine Motors
02.2014 - 07.2023

Licensing Clerk

West End Motors
01.2012 - 01.2013

Branch Administrator

EDRON MOTORS
01.2009 - 01.2012

Office management, Business administration, Reception skills, Business Management, Marketing, Job interview technique, PC fundamentals, Filing Management, Microsoft office

Cyber. Com Business College
04.2001 -

Accounting Clerk

East Coast Motor Link (MG MAXIS DURBAN)

Matric - Mathematics, Afrikaans, English, Geography, Biology, Life Orientation, Business Studies

Westcliffe Secondary

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