Hi, I’m
Seloane Pearl Thupudi
Receptionis
Welkom,Free State
Summary
Driven and meticulous professional with a proven track record at Au Jardin Guest House, enhancing operational productivity and customer satisfaction. Skilled in administrative support and problem-solving, demonstrated through the development of an emergency evacuation plan and fostering team collaboration. Excelled in customer relationship management and office management, ensuring efficiency and positive outcomes. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
years of professional experience
Work History
Au Jardin Guest House
General Assistant
08.2015 - Current
Job overview
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Developed emergency evacuation plan to reduce confusion, injury, and property damage in event of active shooter or environmental emergency.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
Education
Sedibeng CollegeVanderbijlpark, South Africa
from Tourism And Travel Management
06.2015
Skills
Administrative Support
Workload Management
Office Management
File Organization
Scheduling appointments
Document Management
Report Preparation
Inventory Replenishment
Proofreading
Travel Arrangements
Call Routing
Report Analysis
Expense Tracking
Spreadsheet Management
Teamwork and Collaboration
Problem-Solving
Self Motivation
Creative Thinking
Microsoft Office
Reliability
Excellent Communication
Customer Relationship Management
Delivery Routing
Timeline
General Assistant
Au Jardin Guest House
08.2015 - Current
Sedibeng College
from Tourism And Travel Management