SELLO JOHN SETSOHO
Summary
Dynamic professional with a proven track record at the Department of Justice and Constitutional Development, excelling in asset management and data report generation. Recognized for strategic problem analysis and fostering collaborative team development. Adept at training new hires and enhancing operational efficiency, consistently achieving high standards in administrative support and client relations.
Overview
17
17
years of professional experience
Work History
Administration Clerk - Assets Controller
Department of Justice and Constitutional Development
09.2016 - Current
- Maintained confidentiality of sensitive information with strict adherence to government policies and procedures regarding data protection.
- Checked non-functional office equipment, troubleshot issues and logged calls for IT support.
- Innovatively and independently resolved all assets related concerns of officials.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Led training sessions for interns on administration of assets fostering a supportive learning environment that encouraged skill development.
- Led training sessions for new hires in administrative roles, fostering a supportive learning environment that encouraged skill development.
- Assisted in the preparation of detailed reports for management, ensuring accuracy and timeliness of information.
- Performed quarterly assets verification, compiled and produced inventory list , proactively addressing and reporting potential shortages or inefficiencies on assets. management.
Call Center Representative
Telkom South Africa
03.2011 - 12.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
PART TIME LECTURER
MOTHEO TVET COLLEGE
09.2008 - 07.2010
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Created and designed quizzes, tests and projects to assess student knowledge.
Education
NATIONAL DIPLOMA - INTERNAL AUDITING
TECNIKON FREE STATE
BLOEMFONTEINNATIONAL HIGHER CERTIFICATE - ACCOUNTANCY
UNISA
Pretoria, South AfricaNATIONAL HIGHER CERTIFICATE - LABOUR ECONOMICS
WORKER'S COLLEGE SA
Durban, South Africa01-2025
NATIONAL HIGHER CERTIFICATE - PROJECT MANAGEMENT
MANCOSA
Durban, South Africa01-2024
NATIONAL DIPLOMA - FINANCIAL MANAGEMENT
MOTHEO TVET COLLEGE
Bloemfontein, South Africa01-2013
Skills
- Detail-oriented data management
- Inventory control
- Data report generation
- Troubleshooting office devices
- Asset management
- Strategic problem analysis
- Employee onboarding and training
- Collaborative team development
- Client support
Accomplishments
- Oversee assets worth R27 million by performing in my role as Admin Clerk - Assets Controller.
Affiliations
- Public Servants Association - Shopsteward & Free State DOJ Provincial Branch Chairperson
Languages
English
Afrikaans
Sesotho
Setswana
Timeline
Administration Clerk - Assets Controller
Department of Justice and Constitutional Development
09.2016 - Current
Call Center Representative
Telkom South Africa
03.2011 - 12.2014
PART TIME LECTURER
MOTHEO TVET COLLEGE
09.2008 - 07.2010
NATIONAL DIPLOMA - INTERNAL AUDITING
TECNIKON FREE STATE
NATIONAL HIGHER CERTIFICATE - ACCOUNTANCY
UNISA
NATIONAL HIGHER CERTIFICATE - LABOUR ECONOMICS
WORKER'S COLLEGE SA
NATIONAL HIGHER CERTIFICATE - PROJECT MANAGEMENT
MANCOSA
NATIONAL DIPLOMA - FINANCIAL MANAGEMENT
MOTHEO TVET COLLEGE
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