SELLO CRY MEREMI
Warehouse assistant
Boksburg,South Africa
Summary
Detail-oriented professional with strong expertise in returns management, inventory control, and customer service. Skilled in data entry and effective communication, with a proven ability to enhance operational efficiency. Proven track record of supporting high customer satisfaction through efficient handling of returns and logistics.
Overview
1
1
Certification
6
6
years of post-secondary education
19
19
years of professional experience
Work history
SENIOR RETURNS CLERK
JONSSON WORKWEAR
Kempton Park, Gauteng
05.2018 - 04.2026
- Maintained organized workspace and promoted health and safety standards.
- Assisted with training new staff on return policies, ensuring operational consistency.
- Processed returns efficiently, enhancing customer satisfaction and loyalty.
- Managed over 50 customer calls per day, ensuring accurate refunds and effective issue resolution.
- Verified and Inspected returned products, identifying and documenting reasons for return.
- Assisted with quality control duties to ensure orders are neatly packed before being dispatched.
- Managed stock put away process, ensuring stock is posted into correct bins.
RETURNS ADMINISTRATOR
BRADIAN LOGISTICS(INGRAM MICRO)
KEMPTON PARK, Gauteng
06.2016 - 11.2017
- Received returned stock from customers into warehouse and on warehouse system.
- Performed basic physical inspections on returned items as part of warranty checks.
- Received calls and emails from customers and internal sales to create Return Authorizations for customer returns.
- Ensured returned stock gets booked in for testing procedures.
- Following up on testing results and ensured testing results are communicated to customer and product managers.
- Drive Return Authorization process to ensure customers get feedback on their returns.
- Requested and arranged warranty replacements with product suppliers.
- Dispatched repaired or replacement items to customers with correct paperwork.
- Adhered to company policies and procedures to ensure effective and efficient day-to-day management.
- Communicated and collaborated with other teams and departments.
DEBRIEF CLERK
IMPERIAL LOGISTICS
Boksburg, Gauteng
01.2010 - 02.2016
- Processed returned, rejected or undelivered stock and noted stock shortages or overs.
- Ensured returned stock is recorded on GRN.
- Verified signed delivery notes and invoices.
- Documenting any delivery variances, missing items or vehicle issues.
- Preparing and sorting undelivered stock according to routes and loading on allocated vehicles.
- Assisting drivers with missing documents, or pallets to ensure stock is located and delivered on time, increasing sales by over 10 percent.
- Ensured all delivery documents and proof of deliveries(POD) are collected and filed.
DELIVERY ASSISTANT
SUPPLY CHAIN SERVICES
Jet Park, Gauteng
02.2007 - 12.2009
- Maintained cleanliness of vehicle, creating professional image for company representation.
- Improved efficiency by sorting and loading goods in timely manner.
- Enhanced customer satisfaction through prompt and efficient deliveries.
- Verified delivery addresses before departure to avoid unnecessary delay or confusion, increasing customer satisfaction by 10 percent.
- Streamlined delivery processes by maintaining clear communication with dispatch team.
Education
NQF level 2 - Merchanical engineering
POLOKWANE CENTRE OF EDUCATION
Polokwane, Limpopo 02.2026 -
BCOMM - Business Management
UNIVERSITY OF LIMPOPO
Mankweng, Limpopo 01.2004 - 01.2005
Certificate of Higher Education(Matric) - Matric
TSHIRELETSO SECONDARY SCHOOL
Lephalale, Limpopo 01.1999 - 12.2003
Skills
- Strong communication(written and oral)
- Customer service orientated
- Critical thinker and problem solving
- Well organized, able to multi-task and resolve queries
- Ability to prioritize workload, adapt to change and work under pressure
- Detail orientated and accurate
- Hands on commitment to getting job done
- Time management
- Warehouse operations and procedures
Languages
English
Advanced
A1
Zulu
Advanced
C1
Sepedi
Master or proficient
C2
Affiliations
- Road running
- Reading
Certification
Code 10(C1)
Timeline
NQF level 2 - Merchanical engineering
POLOKWANE CENTRE OF EDUCATION
02.2026 -
SENIOR RETURNS CLERK
JONSSON WORKWEAR
05.2018 - 04.2026
RETURNS ADMINISTRATOR
BRADIAN LOGISTICS(INGRAM MICRO)
06.2016 - 11.2017
DEBRIEF CLERK
IMPERIAL LOGISTICS
01.2010 - 02.2016
DELIVERY ASSISTANT
SUPPLY CHAIN SERVICES
02.2007 - 12.2009
BCOMM - Business Management
UNIVERSITY OF LIMPOPO
01.2004 - 01.2005
Certificate of Higher Education(Matric) - Matric
TSHIRELETSO SECONDARY SCHOOL
01.1999 - 12.2003