Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Additional Information
References
Timeline
Generic
Selloane Matsau

Selloane Matsau

Soweto

Summary

A dynamic, results driven professional with a long-standing record of providing an excellent service. A skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Recognized for always maintaining the highest level of integrity and dedication to providing a reliable and friendly service without compromising the reputation or competency of the organization. Can equally work alone or as part of a team. With superb engagement skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. With a proven ability to solve problems quickly and efficiently, and create high-quality professional relationships with stakeholders. Has demonstrated success in providing visionary leadership in a highly competitive and fast paced environment.

Overview

7
7
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Broker Service Consultant

Momentum Insurance
Johannesburg
11.2023 - Current
  • Maintaining key relationships with brokers and staff.
  • Offering product and process information to brokers and their staff.
  • Offering telephonic and e-mail product and procedure support.
  • Ensuring that amendments to policies are appropriate to existing portfolio.
  • Handling broker queries within SLA's and marketing new products to brokers.
  • Marketing MI Retail products to brokers and introducing BCs to sign-up appropriate MI contracts.
  • Monitoring broker activities through, audits, client feedback.
  • Identifying trends and market related issues and relay these to the Broker Manager.
  • Offering suggestions on how remain competitive in these markets.
  • Attending weekly and monthly meetings.
  • Building relationships with new brokers and introducing other MI Products.
  • Identifying opportunities for engagement new brokers.
  • Reviewing study plan within set timeframes through one-on-one sessions with Broker Manager.

Broker Quotation Consultant

Momentum Insurance
Johannesburg
12.2019 - 10.2023
  • Providing quotations for broker within agreed service level agreements.
  • Assisting brokers with factual information to assist them in providing quotations for their prospective clients.
  • Obtaining completed proposal form and documentation required from the broker.
  • Keeping up to date and fully informed on product comparisons with opposition products.
  • Maintaining appropriate skills and knowledge in order to provide specialist, professional factual advice in all relevant business areas.
  • Developing relationships with brokers for new business.
  • Quoting on behalf of brokers and submitting new business on behalf of brokers.
  • Comparing premiums and benefits from other companies & providing like for like options.
  • Assisting brokers with queries, amendments to policies and servicing clients.
  • Ensuring all administration tasks relating to sales are completed effectively.
  • Paying attention to competitors and their activities within the industry.
  • Negotiating prices with brokers for potential clients and closing sales.
  • Research & Negotiation skills
  • Reporting & Presentation skills
  • Stakeholder Engagement skills
  • Planning & Organization skills
  • Leadership & Coordination skills
  • Data & Information Management
  • People Management skills
  • Deadline & Task Management
  • Project Management skills
  • Financial Management skills
  • Financial / Insurance Advisory skills
  • Customer Relations Management

Administrator

AFI Service Department, Alexander Forbes
04.2018 - 11.2019
  • Responsible for the contact function of dedicated client portfolios in respect of underwriting and administration.
  • Answering incoming calls and updating the system.
  • Retention of current client portfolio.
  • Making amendments and changes to NCB letters.
  • Receiving and handling calls and emails from clients requesting Border letters.
  • Drafting a 3rd Party letter confirming claims done through 3rd party and not through own insurer.
  • Following procedure on confirming previous insurance with various insurance companies and also assisting Previous Insurance Claims queries through incoming calls.
  • Compiling and sending welcome packs to clients and uploading files.
  • Sending unpaid letters to clients informing them of their unpaid premiums.
  • Sending renewal letters to clients on policy anniversary.
  • Confirming the status of policy and claims history.
  • Handling any additional duties as assigned by the supervisor.
  • Insurance Products
  • Basic Financial Management
  • Company Policies & Legislation
  • Knowledge of Industry Practices

Education

Certificate in Wealth Management -

INSETA
Johannesburg
01.2019

Grade 12, National Senior Certificate -

Chawelo Adult Centre
Johannesburg
01.2017

Skills

Personal Information

  • Notice Period: One month
  • Criminal Record: None
  • Date of Birth: 08/25/92
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Single

Certification

Class of Business Personal Lines

Additional Information

Khethiwe Dlamini - 083 492 8050

Nomkhosi Vilakazi - 084 269 3048

References

Khethiwe Dlamini - 083 492 8050

Nomkhosi Vilakazi - 084 269 3048

Timeline

Broker Service Consultant

Momentum Insurance
11.2023 - Current

Broker Quotation Consultant

Momentum Insurance
12.2019 - 10.2023

Administrator

AFI Service Department, Alexander Forbes
04.2018 - 11.2019

Certificate in Wealth Management -

INSETA

Grade 12, National Senior Certificate -

Chawelo Adult Centre

Similar Profiles

CREATE PROFILE
Selloane Matsau