Challenges and learning new things
Sello Maphosa
NOC Engineer
3 Woodlands Road Norwood Johannesburg,GP
Summary
Diligent NOC Engineer with 4 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment. Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
NOC Engineer
Vumatel
Johannesburg, Gauteng
01.2017 - Current
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.
- Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
- Provided regular status updates to customers regarding open tickets.
- Authored, scheduled and maintained network activities and MOPs to reach optimum operations levels.
- Orchestrated and led shared projects, collaborating with the NOC to configure and maintain network monitoring thresholds.
- Provided recommendations to customers and leadership team to improve stability of infrastructure components.
- Coordinated and documented preventive, proactive and corrective maintenance requirements.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Education
Information Technology
Torque IT
Rivonia 01.2016 - 12.2018
Service Desk Analyst
Torque IT
Rivonia 06.2019 - 09.2019
Cisco Certified Network Associate
Torque IT
Rivonia 11.2020 - Current
Skills
Technical Analysis
Excellent Communication
Collaboration
Active Listening
Planning and Coordination
Switches and routers
Network infrastructure administration
Interests
Timeline
Cisco Certified Network Associate
Torque IT
11.2020 - Current
Service Desk Analyst
Torque IT
06.2019 - 09.2019
NOC Engineer
Vumatel
01.2017 - Current
Information Technology
Torque IT
01.2016 - 12.2018