SELLO JOHANNES MODIBEDI
Johannesburg
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Consultant
Old Mutual Finance
Johannesburg
05.2025 - Current
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Cross selling old mutual products to potential clients
- Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
- Meet and resolve clients queries daily
Customer Service Agent/Call Centre Sales
Octogen
Centurion
10.2020 - 05.2025
- Managed inbound and outbound calls regarding debt review processes.
- Streamlined communication processes for improved information exchange between customers and team members.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Solved 25 to 30 calls and tickets on a daily basis using Zendesk
Call Center Agent
Vodacom (Bytes People Solutions)
Johannesburg
01.2018 - 01.2019
- Assisted customers with SIM card activations, swaps, and network troubleshooting.
- Educated customers on promotions, plans, and mobile products.
- Resolved service-related issues to ensure customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers
- Managed approximately 50 incoming calls and emails on a daily
Bank Teller
ABSA
Johannesburg
10.2013 - 03.2014
- Registered clients for Absa Rewards and promoted banking products.
- Provided excellent customer service while ensuring compliance with banking regulations.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
Grade 12 MATRIC -
East Bank High School
South Africa01.2011
Skills
- Customer service and support
- CRM management
- Microsoft Excel proficiency
- Sales and cross-selling strategies
- Data entry and administration
- Dispute resolution expertise
- Attention to detail
- Debt management
Certification
- Udemy compTIA A+ core 1 (220-1101)
Timeline
Financial Consultant
Old Mutual Finance
05.2025 - Current
Customer Service Agent/Call Centre Sales
Octogen
10.2020 - 05.2025
Call Center Agent
Vodacom (Bytes People Solutions)
01.2018 - 01.2019
Bank Teller
ABSA
10.2013 - 03.2014
Grade 12 MATRIC -
East Bank High School
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