Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Kaveshan Naidoo

Kaveshan Naidoo

Universal Banker
Durban North

Summary

I am a banking professional with over 10 years of experience at Standard Bank. I hold a Higher Diploma in Banking (NQF-6) and am working toward a BCom Banking Degree (Credit) (NQF-7). I also have a FAIS (RE5) certification and a strong understanding of the National Credit Act, Money Laundering Act, FICA, and the Code of Banking Practice. I have progressed from a Customer Service Consultant to my current role as a Universal Banker, where I drive sales, meet targets, provide customer service, and manage accounts. I am a confident, goal-oriented individual with excellent communication and relationship-building skills, seeking an opportunity to expand my expertise in the banking sector.

Overview

14
14
years of professional experience

Work History

Universal Banker

Standard Bank
01.2024 - Current
  • Complete understanding of concluding sales and service queries through voice log capabilities and systems as well as dealing in branch clients face to face
  • Analysis of statements and reports for credit applications
  • Assisting Bankers to prepare credit applications and submit to credit
  • Ensuring targets and deadlines are met timeously by coordinating activities efficiently
  • Actioning daily reports and working with SE, AE, EVB, PVT and the branch network to conclude sales and deliver to shareholders
  • Processing Business signing arrangements and amendments
  • Servicing personal market and business clients
  • Processes the transferring, amending and closing of accounts according to laid-down policies and procedures
  • Attends to administration pertaining to investment accounts (i.e., possible leads, notice withdrawals, early repayments, unit trusts, re-investments, interest rate queries, matured investments, etc.)
  • Attends to all other interviews pertaining to customers request for additional services.eg Access bond facility, Estate late processing, funeral claims, Fraud queries and power of attorney
  • Preparing mandates
  • Identifying cross selling opportunities and following through on potential sales
  • Assisting the business team with annual reviews which are scored or non-scored
  • Reason for leaving: Seeking an opportunity to grow and enhance my current skills and experience

Client Liaison Officer (Level 2) Portfolio Assistance Desk

Standard Bank
05.2022 - 01.2024
  • To take demand in branch from Prestige and Enterprise Banking customers for any banking matters ranging from product questions to customer account activities, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative parameters
  • To drive customer service excellence in order to add value and contribute to the overall profitability of the branch
  • Processes the transferring, amending and closing of accounts according to laid-down policies and procedures
  • Attends to administration pertaining to investment accounts (i.e., possible leads, notice withdrawals, early repayments, unit trusts, re-investments, interest rate queries, matured investments, etc.)
  • Attends to all other interviews pertaining to customers request for additional services.eg Access bond facility, Estate late processing, funeral claims, Fraud queries and power of attorney
  • Preparing mandates
  • Identifying cross selling opportunities and following through on potential sales
  • Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand


Service Consultant / Universal Banker / Tactical Universal Banker

Standard Bank
06.2017 - 05.2022
  • Complete understanding of concluding sales and service queries through voice log capabilities and systems
  • Ensuring targets and deadlines are met timeously by coordinating activities efficiently
  • Actioning daily reports and working with SE, AE, EVB, PVT and the branch network to conclude sales and deliver to shareholders
  • Processing Business signing arrangements and amendments
  • Servicing business clients
  • Processes the transferring, amending and closing of accounts according to laid-down policies and procedures
  • Preparing mandates
  • Identifying cross selling opportunities and following through on potential sales
  • Assisting the business team with annual reviews which are scored or non-scored

Frontline Support Officer

Standard Bank
04.2015 - 06.2017
  • Managed lead generation processes from lead to the acquisition of profitable business
  • Initiated steps to resolve problems impacting customer service timeously
  • Followed up and attended to customer queries
  • Applied problem solving techniques to promote and enhance customer service experiences
  • Balanced and actioned the Rejected Transfer account daily
  • Ensured that debit/credit amounts were fully investigated
  • Ensured that entries were expunged correctly and captured to the correct accounts
  • Followed the escalation process as per GRG for entries which were not expunged within the determined timelines
  • Reason for leaving: Internal growth

Customer Service Consultant (Enquiries) / Tellers

Standard Bank
11.2010 - 04.2015
  • Issued chequebooks, Master Cards, Garage cards, Automated Teller Machine (ATM) cards and Personal Identification Number (PIN) codes according to laid down procedures
  • Linked and de-links accounts to ATM cards and Master Cards for walk in customers according to laid down procedures
  • Ordered replacement credit cards from Card Division upon customer request
  • Attended to daily/monthly increase/decrease of Master Card limits, as per request from customers
  • Reason for leaving: Internal growth

Education

Bcom Banking (NQF-7) - Credit

Milpark
04.2001 -

Higher Diploma in Banking (NQF-6) -

Milpark
04.2001 -

Completed Fais (RE5) -

Moonstone
04.2001 -

Senior Certificate -

Effingham Secondary School
04.2001 -

Skills

  • Query resolution
  • Customer relationship management
  • Time and SLA management
  • MS Office Suite, MS PowerPoint, MS Excel, MS Word
  • Target Driven
  • Client service Excellence



References

Ursula Govender (Branch Manager Gateway)-  0834579940
Greg Barnard (Distribution Manager (Msunduzi Catchment)- 083 452 2943 

Ester Padayachee (Business Manager)- 083 343 9992
Merin Pillai (Team Leader Universal Bankers)-0789346426

Timeline

Universal Banker

Standard Bank
01.2024 - Current

Client Liaison Officer (Level 2) Portfolio Assistance Desk

Standard Bank
05.2022 - 01.2024

Service Consultant / Universal Banker / Tactical Universal Banker

Standard Bank
06.2017 - 05.2022

Frontline Support Officer

Standard Bank
04.2015 - 06.2017

Customer Service Consultant (Enquiries) / Tellers

Standard Bank
11.2010 - 04.2015

Bcom Banking (NQF-7) - Credit

Milpark
04.2001 -

Higher Diploma in Banking (NQF-6) -

Milpark
04.2001 -

Completed Fais (RE5) -

Moonstone
04.2001 -

Senior Certificate -

Effingham Secondary School
04.2001 -

Similar Profiles

CREATE PROFILE
Kaveshan NaidooUniversal Banker