Selinah Ntswaki Sambane
IT Operator
Johannesburg
Summary
Accomplished IT professional with a proven track record at Standard Bank Group, enhancing IT operations through effective incident management and disaster recovery planning. Skilled in application support and fostering stakeholder relationships, I've significantly reduced downtime and improved system security. Expert in network management and a certified AWS Cloud Practitioner, I excel in delivering high-impact IT solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Computer Operator
Standard Bank Group
03.2012 - Current
- Established positive relationships with stakeholders through clear communication about IT-related matters, providing recommendations when necessary.
- Implemented proactive monitoring systems that identified potential threats early enough for effective containment.
- Provided excellent customer service while addressing end-user issues related to computer operations.
- Coordinated with vendors, ensuring timely delivery of equipment and smooth installation processes for new components or updates.
IT Service Desk Analyst
Standard Bank CVOP
02.2011 - 03.2012
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Boosted first-call resolution rates by proactively researching common user issues and developing targeted solutions.
Systems Monitor
Barclays Global Service Centre
02.2009 - 12.2010
- Enhanced network security by conducting regular vulnerability assessments and patch management.
- Boosted efficiency through automation of repetitive tasks using custom scripts and tools.
- Ensured high availability of critical systems by developing robust backup strategies and disaster recovery plans tailored to business requirements.
- Assisted in the successful migration of legacy systems onto newer platforms with minimal disruption to end-users or production environments.
- Reduced downtime with proactive identification of potential issues and timely resolution.
IT Computer Operator
Standard Bank of South Africa
02.2005 - 03.2009
- Established positive relationships with stakeholders through clear communication about IT-related matters, providing recommendations when necessary.
- Maintained accurate documentation of systems, processes, and procedures for easy reference and knowledge transfer.
- Generated reports covering details about data, system operation, and error monitoring.
- Reduced downtime by troubleshooting and resolving technical issues promptly and efficiently.
Education
High School Diploma -
04.2001 -
No Degree - Intermediary Banking Services Certification
04.2001 -
Skills
Application support
Remote Support
Helpdesk support
Vendor coordination
Disaster Recovery Planning
System Administration
Desktop support
Network Management
Incident Management
ITIL Processes
Performance Management
System monitoring
AWS Certified Cloud Practitioner
Certification
AWS Cloud
Timeline
IT Computer Operator - Standard Bank Group
03.2012 - Current
IT Service Desk Analyst - Standard Bank CVOP
02.2011 - 03.2012
Systems Monitor - Barclays Global Service Centre
02.2009 - 12.2010
IT Computer Operator - Standard Bank of South Africa
02.2005 - 03.2009
Bantori College - High School Diploma,
04.2001 -
Unisa - No Degree, Intermediary Banking Services Certification
04.2001 -