Selina Zandile Khoza
Midrand
Summary
Death and Withdrawals Claims Administrator handling section 37C claims, benefit withdrawals, and death claim administration from intake through final follow-up. Manages member, beneficiary, employer, and stakeholder queries with clear verbal and written communication while quality-checking documentation for accuracy, completeness, and legislative compliance. Drives resolution on system rejections, tax submissions, and collateral follow-ups to keep claims moving.
Overview
4
4
Languages
11
11
years of professional experience
Work history
Senior Death Administration
Motor Industry Fund Administrator
Randburg, Gauteng
2026.04 - Current
- Process claims and authorise payments in line with delegated authority.
- Review claim calculations, supporting documentation and payment instructions for accuracy and compliance.
- Ensure accurate updating of member details and validation of banking information.
- Oversee and resolve payment rejections and related queries.
- Ensure all correspondence, documentation and system notes. are accurately captured on the administration system (Everest)
- Support the compilation of monthly Claims Committee agendas and minutes.
- Mentor, coach and provide technical support to Risk Administrators Handle complex or escalated client queries professionally and empathetically.
- Respond to written and telephonic enquiries from members, employers, MIBCO and other stakeholders.
- Promote teamwork through regular follow-ups, shared updates and collaborative problem-solving.
- Stand in for the Risk Team Leader when required.
- Contribute to continuous process improvement initiatives within the department.
Death and Withdrawals Claims Administrator
Motor Industry Fund Administrator
Randburg
2022.01 - 2026.03
- Attending to walk in clients and telephone queries.
- Lease with members when system rejections.
- Assessing claims daily and sending to Tax
- Sending letters to standard bank for collaterals and follow up until payment is done.
- Responsible for investigating, resolve and respond to internal and external client queries using professional verbal and written communication
- Ensure a good client (internal & external) experience
- Handling all claims related functions with section 37c processes
- Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner to obtain and clarify details regarding the claims (both verbal and written)
- Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.
- Follow up on pending matters as per the follow-up date.
- Addresses and resolves queries arising from a death claim - e.g., progress on claim, queries flowing from telephone calls and correspondence from members, Unions, and employers.
Aspiring Financial Advisor
Old Mutual SA
Boksburg
2021.04 - 2022.01
- Answering client questions about financial plans and strategies and giving financial advice.
- Meet with clients and sell products such as Funeral cover, Life Cover, Investments, Retirement annuity, Retrenchment Cover, Illness cover, Disability cover, Wills
- Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
Debt Collector
South African Institute For Professional Accountant
Midrand
2020.05 - 2020.10
- Responsible for calling debtors for outstanding fees
- Make follow up on members that require a follow up
- Make payment arrangements in a form of debit order
- Obtain acknowledgement of debt where payment is required
- Attend to the needs/requirements of debtors
- Maintain a record of contact with debtors or other parties on collection
- Distribute (Email) statements and invoices to members
- Amend, improve, and enhance debt collection processes
Membership Administrator
South African Institute for Professional Accountants
Midrand
2019.10 - 2020.04
- Managing the processing of application received for all types of membership category
- Maintaining the quality and integrity of the membership data
- Addressing and resolving queries received from application and members
- Liaison with other staff about the processes affecting membership
- Follow up, resolve, and address the application received from applicants
- Verify qualification and information of the applicant
Beneficiary Fund Administrator
Bophelo Benefit Services
Midrand
2015.04 - 2019.03
- Preparing and submitting weekly and monthly reports
- Authenticity of the documents
- Change of guardianship
- Termination of beneficiary accounts
- Follow up on unpaid/return payments
- Withdrawals/Adhoc payments
- Responsible for Monthly and quarterly payment
- Reconciliation and updating existing banking details
- Verification of new beneficiary fund accounts
- Creating new beneficiary fund account
- Handling queries with client face to face and on telephone Calls
Education
Class of Business - Online short course Investment
Milpark
GautengB-Tech - Business Administration
Vaal University Of Technology
VereenigingNational Diploma - Office Management & Technology
Vaal University Of Technology
VereenigingSkills
- Claims processing
- Claims documentation review
- Section 37C administration
- Benefit payment processing
- Compliance checks
- Time management
- Communication
- Decision making
- Microsoft Office
- Client query resolution
- CRM systems
- Trust Custodian
- Everest System
- Quality assurance review
- FICA compliance
LANGUAGE
English Upper Intermediate (B2)
Xhosa Upper Intermediate (B2)
Xitsonga Upper Intermediate (B2)
Sepedi Intermediate (B1)
REFERENCES
- Refilwe Makgatho, 076 655 1988, Motor Industry Fund Administrator
- Vatiswa, Ndakisa, 083 559 9655, Motor Industry Fund Administrator
- Rachel, Mokwatedi, 082 469 7096, Bophelo Benefit Services
- Leatitia, Laurens, 082 062 7889, SAIPA
- Nthabeleng, Mothalosa, 083 559 9655, Old Mutual SA
Timeline
Senior Death Administration
Motor Industry Fund Administrator
2026.04 - Current
Death and Withdrawals Claims Administrator
Motor Industry Fund Administrator
2022.01 - 2026.03
Aspiring Financial Advisor
Old Mutual SA
2021.04 - 2022.01
Debt Collector
South African Institute For Professional Accountant
2020.05 - 2020.10
Membership Administrator
South African Institute for Professional Accountants
2019.10 - 2020.04
Beneficiary Fund Administrator
Bophelo Benefit Services
2015.04 - 2019.03
National Diploma - Office Management & Technology
Vaal University Of Technology
B-Tech - Business Administration
Vaal University Of Technology
Class of Business - Online short course Investment
Milpark