Selina Shaweni
Receptionist
Cape Town,WC
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Edgars Tygervalley
Cape Town , WC
10.2015 - Current
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared merchandise for sales floor by pricing or tagging.
- Drove team revenue totals by bringing in over $Amount in sales.
- Maintained customer satisfaction while handling Type product returns quickly and professionally.
- Acquired Number new customers, generating Number% of team revenue.
- Solved customer challenges by offering relevant Type products and services.
- Completed orders through Type system and organized product deliveries to meet customer timetables.
- Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Prepared cash deposits up to $Amount with zero discrepancies.
- Closed over $Amount in sales each Timeframe, including preparing contracts and processing order forms.
- Achieved perfect attendance record for Number months consecutively.
- Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
- Increased account base by Number to Number over Timeframe, leveraging networking and referrals.
- Developed, marketed and sold full range of Type products, including Product or service and Product or service.
- Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
- Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
Education
Diploma - Human Resource Officer
Universal College Outcomes
Cape Town 10.2006 - 11.2010
Skills
Point of sale knowledge
Loss prevention
Exceptional customer service
Cash register operation
Multi-tasking strength
Cash register operations
Product and service sales
Excellent people skills
Problem-solving skills
Cash Handling
Sales expertise
Sales trends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Associate
Edgars Tygervalley
10.2015 - Current
Diploma - Human Resource Officer
Universal College Outcomes
10.2006 - 11.2010