Selina Dlova

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Proficient Job Title with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Responsive Job Title with Number-year background in upselling Type products and services. Expertise in Area of expertise. Commended by senior management for positive attitude and attention to detail.

• Documented and resolved Issue which led to Results.
• Collaborated with team of Number in the development of Project name.
• Achieved Result through effectively helping with Task.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved Result by introducing Software for Type tasks.

• Project Management Institute
• International Council of Nurses
• Freemason
• Society of Women Engineers
• Institute of Electrical and Electronics Engineers
• Rotary International
• National Association of Social Workers