Selepe Kgomo
Johannesburg
Summary
Personable and dedicated Customer Service Representative with extensive experience in the communications industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon Development Centre (SA) (Pty) Ltd
11.2021
- Providing excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Interacted directly with customers through phone and email to navigate customer accounts, research and review policies to provide effective solutions.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Financial Advisor
Old Mutual PFA
02.2021 - 11.2021
- Counselled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability.
- Generating leads through networking and relationship building in customer interactions and relationship management.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
Public Relations Assistant
Alex Academic Bookstore
09.2019 - 12.2019
- Assisted in the creation of marketing materials, ensuring consistency with brand guidelines.
- Responding to internal and external communication and relationship building with clients.
- Attending exhibitions with the Sales and Marketing teams.
- Writting daily reports and uploading the companies updated rules and regulations, price list and promotions.
Public Relations Intern
The International Trade Administration Commission of South Africa (ITAC)
06.2018 - 08.2018
- Assisted PR manager with the scheduling and organising marketing events, promptly completing all tasks as requested.
- Participated in brainstorming sessions for creative PR strategies and campaign ideas.
- Writting and producing press releases.
- Analysing media coverage and commissioning or undertaking relevant market research and dealing with inquiries from the public, the press and related organisations.
- Proof reading internal news letters.
- Attended regular training and workshops to learn new skills and obtain knowledge on best practices.
- Uploading rules and regulations on the companies website
- Preparing presentations.
Sales Assistant
The IIE Rosebank College
01.2016 - 03.2016
- Compiled daily sales reports, contributing to the analysis of sales trends and performance.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Participated in visual merchandising, arranging displays to attract customer attention and boost sales.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
Education
Higher National Diploma - Public Relations
The IIE Rosebank College
Pretoria, South Africa01.2019
Diploma of Higher Education - Matric
Hoèrskool Gerrit Maritz
Pretoria, South AfricaSkills
Customer service orientation
REFERENCES
Amazon Develoent Centre
Tel:082 849 6268
E-mail: urtell@amazon.com
Old Mutual PFA
Name: Mrs Dimpho Vilakazi
Tel: 071 411 5157
E-mail: dvilakazi@oldmutual.com
Alex Academic Bookstore
Name: Mr Alex Moatse
Tel: 071 116 5775
E-mail: alex@alexacademicbookstore.com
ITAC
Name: Mr Thalukanyo Nangambi
Tel: 079 247 9550
E-mail:tnangambi@itac.org.za
The IIE Roseank College
Name: Mrs Nosipho Moakamedi
Tel: 086 174 4686
Email: nosiphomoakamedi@rosebankcollege.co.za
Timeline
Customer Service Associate
Amazon Development Centre (SA) (Pty) Ltd
11.2021
Financial Advisor
Old Mutual PFA
02.2021 - 11.2021
Public Relations Assistant
Alex Academic Bookstore
09.2019 - 12.2019
Public Relations Intern
The International Trade Administration Commission of South Africa (ITAC)
06.2018 - 08.2018
Sales Assistant
The IIE Rosebank College
01.2016 - 03.2016
Higher National Diploma - Public Relations
The IIE Rosebank College
Diploma of Higher Education - Matric
Hoèrskool Gerrit Maritz