Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Seleka Valrie Modiba

Tester
GERMISTON

Summary

To secure an entry-level position in software testing where I can apply my understanding of software development, testing methodologies. I am eager to contribute to the quality assurance process, and learn from experienced professionals, and continuously develop my skills in various testing tools and techniques to ensure high-quality software products.

I Am passionate about using technology to solve problems and improve processes. Throughout my academic journey, I have gained a strong understanding of programming languages such as HTML, C++, Java, SQL, and MySQL. I am eager to continuously learn and improve my technical abilities, and I am excited to contribute to a team, work on innovative software solutions, and grow within the field of software testing.

Overview

8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Administrator

Discovery Health
Sandton
06.2018 - 08.2025
  • Operation of kern machine - back up, testing and colleague.
  • Completing daily collation jobs (kern, hand and machine folding) within the required time frames.
  • Admin related duties - complete daily production book and daily work schedule.
  • Complying with management instructions, departmental policies and procedures.
  • Accurate completion of EBDN consignments.
  • Performs all other related duties as assigned by management.
  • Efficient and effective communication with clients and team members.
  • Using paradigm to issue the document to the client, broker and franchise.

Service Desk Analyst

Discovery
Sandton
09.2024 - Current
  • Serve as a first point of contact to internal customers seeking technical assistance with the aim to quickly resolve user's IT issues in within SLA.
  • Analyze user experiences and providing first call resolution to users and escalate to the next line of resolvers once its complex.
  • Performing First Line Troubleshooting (FLT) to user queries.
  • Log calls or user IT and system queries using service now application and ITSM.
  • Perform remote trouble shooting through diagnostic techniques and pertinent questions.
  • Identify and initiate action to rectify minor system errors and faults reported by users.
  • Assigning calls logged by users telephonically, via emails and via service now to the right resolver groups.
  • Resetting user email, network, windows password and unlocking user accounts using AD manager system.

Learner

Tambo Memorial Hospital
Boksburg
11.2017 - 06.2018
  • Capturing the files on the system.
  • Collecting files from records for billing and filling on daily basis.
  • Doing written-off of patient using PAAB.
  • Leave audit and Issuing salary advice.

Education

DIPLOMA - ITSYSTEM DEVELOPMENT

BOSTON CITY COLLEGE
Germiston
06.2019 - 07.2022

COMPUTER LITERACY -

DISCOVERY PC EDUCATION PROJECT
Sandton
02.2015 - 11.2015

FOUNDATION -

DISCOVERY ASPIRE LEARNERSHIP
Sandton
01.2014 - 06.2014

High School Diploma -

GRACELAND EDUCATION CENTER
Germiston
01.2009 - 12.2013

Skills

Java

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Certification

ISTQB certificate

Timeline

Service Desk Analyst

Discovery
09.2024 - Current

DIPLOMA - ITSYSTEM DEVELOPMENT

BOSTON CITY COLLEGE
06.2019 - 07.2022

Administrator

Discovery Health
06.2018 - 08.2025

Learner

Tambo Memorial Hospital
11.2017 - 06.2018

COMPUTER LITERACY -

DISCOVERY PC EDUCATION PROJECT
02.2015 - 11.2015

FOUNDATION -

DISCOVERY ASPIRE LEARNERSHIP
01.2014 - 06.2014

High School Diploma -

GRACELAND EDUCATION CENTER
01.2009 - 12.2013

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