Sele Douglas
Johannesburg
Summary
Versatile Senior Manager specializing in Telecommunications, Media and Technology (TMT) and skilled at strategic planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
15
15
years of professional experience
Work History
Senior Manager
PricewaterhouseCoopers
Johannesburg, South Africa
06.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Account management for priority TMT accounts
Manager
Deloitte
Johannesburg, South Africa
06.2017 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provide support in Key account management for priority clients in TMT
- Developed and initiated projects, managed costs, and monitored performance.
- Respond to request for proposals by truly understating the clients request and developing winning proposals that addressed the clients pain=points
Business Analyst / Consultant / Senior Consultant
Deutsche Telecom Consulting (DETECON)
Johannesburg, South Africa
04.2013 - 11.2017
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Developed custom solutions based upon clients' strict requirements.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Assessed needs for projects and made proposals to senior executives.
- Enhanced team performance by implementing training programs and fostering a collaborative work environment.
Systems Engineer
Dimension Data
Lagos
01.2009 - 11.2011
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Documented system configuration, mapping and processes.
- Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.
- Collaborated with executive team to define business requirements and systems goals.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Researched software and systems products to determine purchase recommendations.
- Conducted end-user reviews for modified and new systems.
- Integrated database and backup servers into enterprise systems.
- Assisted employees with resolving network problems at remote locations.
Education
Master of Science - Electrical Engineering (Telecommunications)
University of Witwatersrand
Johannesburg, South Africa06.2013
Bachelor of Science - Electrical Engineering (Power)
Rivers State University of Science And Technology
Rivers State, Nigeria11.2007
Skills
- Telco Strategy Planning and Implementation
- Cross-Functional Team Collaboration and Coordination
- Business Analysis and Analytical Thinking
- Coaching and Mentoring
- Large Program Management (PMO)
- Proposal Development
- Telecoms Network Design
- Data Centre Design
- Telco - Techco Digital Transformation
Certification
Prince II Project Management
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Senior Manager
PricewaterhouseCoopers
06.2022 - Current
Manager
Deloitte
06.2017 - 05.2021
Business Analyst / Consultant / Senior Consultant
Deutsche Telecom Consulting (DETECON)
04.2013 - 11.2017
Systems Engineer
Dimension Data
01.2009 - 11.2011
Master of Science - Electrical Engineering (Telecommunications)
University of Witwatersrand
Bachelor of Science - Electrical Engineering (Power)
Rivers State University of Science And Technology