Selaelo Dzumba
IT Technician
Pretoria,GP
Summary
Adept IT Support Technician with a proven track record at Brace Holdings, specializing in troubleshooting, hardware and software installation, and network configuration. Skilled in enhancing system efficiency and reliability, evidenced by a 30% reduction in downtime. Excels in communication and time management, ensuring optimal service delivery and disaster recovery readiness.
Overview
4
4
years of professional experience
Work History
IT Support Technician
Brace Holdings
03.2024 - Current
Providing technical support (Troubleshooting, diagnosing and resolving software, hardware and network issues.
Installing and configuring hardware and software.
Monitoring systems and network.
Maintaining documentation.
VRM Capture
Democratic Alliance
01.2023 - 12.2023
To maintaining data availability and disaster recovery readiness.
Troubleshooting.
Call Center Agent
Democratic Alliance
01.2021 - 12.2022
Engaging with citizens, addressing their concerns, and providing information about the party’s policies and initiatives.
Handle incoming calls, assist with queries related to local governance.
Education
Diploma in Information Technology
Richfield Institute of Technology
Pretoria 04.2001 -
Skills
Troubleshooting
Hardware and software installation
Network configuration
Excellent communication
Time Management
Timeline
IT Support Technician
Brace Holdings
03.2024 - Current
VRM Capture
Democratic Alliance
01.2023 - 12.2023
Call Center Agent
Democratic Alliance
01.2021 - 12.2022
Diploma in Information Technology
Richfield Institute of Technology
04.2001 -
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