Sekonyela Joseph Lebaka
Bloemfontein, Free State
Summary
IT Field Service Engineer skilled in on-site troubleshooting and equipment maintenance. Reduces client downtime by efficiently diagnosing and repairing critical faults. Enhances customer satisfaction through dedicated follow-up support and detailed service reporting.
Overview
1
1
Certification
13
13
years of professional experience
Work History
IT Field Service Engineer
Shoprite Group
Bloemfontein, Free State
11.2019 - 11.2025
- Performed onsite installation, modification and maintenance of systems and equipment to examine functionality and performance.
- Troubleshot and repaired critical equipment faults, significantly reducing downtime for clients.
- Provided follow-up support for excellent customer service.
- Identified problems and recorded solutions for reference purposes.
- Provided on-site services and installed new systems to optimise work solutions and avoid disruptions.
- Prepared detailed service reports, providing clients with insights into equipment status and needs.
- Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
- Conducted regular maintenance and diagnostics on complex machinery to prevent operational delays.
- Installed and commissioned new systems, ensuring seamless integration into existing processes.
- Managed inventory of spare parts and tools, optimising resource availability for field tasks.
- Updated and maintained accurate service records for all client equipment, enhancing traceability.
- Replaced malfunctioning or defective components and wiring to restore full function.
- Resolved equipment malfunctions within target timescales.
- Created and implemented maintenance programme to maintain operational efficiencies and reduced downtime.
- Diagnosed faults on safety-critical electric products using in-depth inspections and tests.
- Carried out routine maintenance on wide variety of equipment to keep electrical components working at peak levels.
IT Technical Support Specialist
Land Administration Authority
Maseru, Lesotho
01.2013 - 10.2019
- Installed new hardware and software to meet system specifications and user needs.
- Provided technical support to users, diagnosing software and hardware issues to restore functionality.
- Managed user accounts and permissions in Active Directory, enhancing network security and accessibility.
- Helped customers set up new systems, applications and software.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Managed the installation and configuration of computer systems and networks, ensuring seamless integration and minimal disruption.
- Trained staff on the use of new technologies and software, enhancing team capabilities and improving workflow efficiency.
- Provided clear and concise step-by-step technical support to guide clients.
- Configured network devices and managed connectivity issues, maintaining reliable internet access.
- Collaborated with cross-functional teams to develop and implement IT solutions that met business needs and performance goals.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Configured networks to meet performance requirements.
- Collaborated with vendors to resolve equipment failures and expedite repair processes efficiently.
- Updated software for new functionality and improved security.
- Followed user guides and technical manuals to complete skilled repairs.
- Set up new workstations for users with proper cables, equipment and software.
- Provided comprehensive support for hardware, software, and network problems, significantly reducing resolution times and boosting productivity.
- Upgraded hardware promptly to minimise service disruptions.
- Monitored network security, identified vulnerabilities, and implemented measures to protect against cyber threats and ensure data integrity.
- Participated in the development of IT policies and procedures to standardise support processes and improve service delivery.
- Negotiated with vendors and suppliers to secure high-quality technology solutions at cost-effective prices, optimising budget allocation.
- Trained staff on new technologies and best practices, improving overall productivity and IT security awareness.
- Participated in IT projects, contributing technical expertise to achieve project goals within deadlines.
- Led technical workshops and seminars to keep staff updated on the latest IT trends, tools, and best practices.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
Education
NVQ Level 3 - Grade 11 Certification
Johson Baker High School
Lesotho01-2005
Higher National Diploma - IT
Lerotholi Polytechnic
LesothoSkills
- On-site troubleshooting
- Equipment maintenance
- Technical support
- Client relationship management
- Safety compliance
- System installation
- Problem solving
- Network configuration
- Time management
- Diagnostic testing
- Inventory management
- User training
- On-site support
- Field service reporting
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Sotho
Proficient
C2
Certification
- GIS certified
Timeline
IT Field Service Engineer
Shoprite Group
11.2019 - 11.2025
IT Technical Support Specialist
Land Administration Authority
01.2013 - 10.2019
NVQ Level 3 - Grade 11 Certification
Johson Baker High School
Higher National Diploma - IT
Lerotholi Polytechnic