Sejabaledi Serumula
Security Officer
Kempton park
Overview
3
3
years of professional experience
Work History
Selling Fruits and Vegetable
Self Employed
01.2024 - Current
- Streamlined inventory management, ensuring optimal stock levels for various fruits and vegetables.
- Expanded product offerings with organic options, catering to health-conscious clientele.
- Boosted sales revenue by creating appealing weekly specials based on seasonal availability.
- Incorporated eco-friendly practices into daily operations such as composting excess produce or using reusable bags in an effort to minimize environmental impact.
Customer Service Representative
Jet
04.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
National Senior Certificate (Matric) - undefined
Christ the King Academy
Certificate of Achievement N4 - Hospitality and Catering Services
EWC College
Healthstatus
Good
Denomination
Christian
References
Mr MAAKE M, 060 600 9482, ADMIN
Personal Information
- ID Number: 9706220367083
- Ethnicity: African
- Date of Birth: 06/22/97
- Gender: Female
- Nationality: South African
Timeline
Selling Fruits and Vegetable
Self Employed
01.2024 - Current
Customer Service Representative
Jet
04.2022 - 11.2023
National Senior Certificate (Matric) - undefined
Christ the King Academy
Certificate of Achievement N4 - Hospitality and Catering Services
EWC College
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