SEIPEI MMUTLE
Pretoria
Summary
Dynamic Senior Business Analyst with a proven track record at Nedbank, excelling in product vision and stakeholder engagement. Expert in Agile methodologies and data analysis, I enhanced customer journeys and optimized digital platforms, driving significant user engagement. Adept at roadmap creation and critical thinking, I deliver impactful solutions that align with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Nedbank
Johannesburg
10.2022 - Current
- Led product discovery and delivery for Managed Evolution (Secured Lending) and Value-Added Services (VAS), enhancing digital customer experiences.
- Defined and prioritized product backlog items, ensuring alignment with business and customer needs.
- Led stakeholder engagement with business, UX, and IT teams to optimize digital channels and service offerings.
- Spearheaded data-driven analysis, identifying user pain points and optimizing customer journeys.
- Enhanced the Avo Super Shop platform, facilitating 100,000+ product listings for a consumer base of 3M users.
- Championed Agile best practices, ensuring smooth cross-functional collaboration.
Business Analyst
Nedbank
Johannesburg
04.2017 - 09.2022
- Led requirements gathering for Nedbank’s first AI-driven chatbot, ensuring seamless conversational banking.
- Collaborated with AI and UX teams to design intuitive chatbot conversational flows.
- Developed user stories, acceptance criteria, and test cases, ensuring robust functionality.
- Managed backlog grooming, feature development, and release planning.
Manager: Process Design
Standard Bank of South Africa
Johannesburg
02.2014 - 03.2017
- Led Core Banking Modernisation, aligning processes with Target Operating Model (TOM).
- Introduced Voice of Customer (VoC) methodologies, improving client-centric processes.
- Designed intuitive user journeys, improving customer satisfaction and service efficiency.
Business Systems Analyst
Nedbank
Johannesburg
12.2012 - 01.2014
- Executed multiple Digital Innovation, Risk & Compliance, and Continuous Improvement projects, minimizing complexity and fostering innovation.
- Conducted thorough analysis and documentation of current business processes to improve operational understanding.
- Identified critical digitization and automation areas to enhance efficiency and decrease manual tasks.
- Collaborated with stakeholders to pinpoint process improvement opportunities and developed strategic implementation plans.
Systems Analyst
First National Bank
Johannesburg
07.2010 - 11.2012
- Spearheaded automation initiatives within Card and Contact Centre Divisions, improving operational efficiency and reducing manual effort.
- Managed a team of 10 developers to oversee feature enhancements and drive product improvements.
- Developed comprehensive business and systems specifications to guide project execution.
Consultant Business Analyst
IndigoCube
Johannesburg
01.2008 - 06.2010
- Delivered instructor-led training courses on IBM Rational Tools for Requirements Management.
- Provided consulting expertise in Requirements Management across Telecommunications, Technology, Broadcasting, and Public Sector industries.
- Mentored professionals in utilizing IBM Rational Tools for requirements management, team collaboration, process design, testing, and version control.
Education
National Certificate - Business Analysis
Faculty Training Institute
Johannesburg10-2024
Bachelor of Technology (Hons) - Business Information Systems
Universiti Teknologi PETRONAS
Malaysia08-2008
National Senior Certificate -
Clapham High School
Pretoria, South Africa12-2002
Skills
- Product & Business Strategy: Product vision, roadmaps, backlog management, prioritisation (MoSCoW, WSJF)
- Agile & SAFe Expertise: SAFe Framework Implementation, Scrum, Kanban, Lean principles
- Stakeholder & Cross-Functional Collaboration: Working with executives, developers, UX/UI designers, and QA teams
- Data-Driven Decision Making: KPI tracking, user behavior analysis, A/B testing
- Requirements Engineering & Solution Design: User stories, process mapping, wireframing, prototyping
- Technology & Tools: JIRA, Confluence, SQL, API integration, UX/UI principles, IBM Rational, Figma
Certification
- Certified SAFe 5 Product Owner/Product Manager, 10/2022
- Certified SAFe 5 DevOps Practitioner, 10/2022
- SAFe 5 Agilist, 10/2020
- Business Analyst Associate, 10/2009
- IBM Certified Specialist – Rational Requirements Management, 10/2008
- IBM Certified Solution Designer – Rational Unified Process v7.0, 10/2008
Accomplishments
- Nedbank Group Technology Achiever 2024
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
French
Beginner
A1
References
References available upon request.
Timeline
Senior Business Analyst
Nedbank
10.2022 - Current
Business Analyst
Nedbank
04.2017 - 09.2022
Manager: Process Design
Standard Bank of South Africa
02.2014 - 03.2017
Business Systems Analyst
Nedbank
12.2012 - 01.2014
Systems Analyst
First National Bank
07.2010 - 11.2012
Consultant Business Analyst
IndigoCube
01.2008 - 06.2010
National Certificate - Business Analysis
Faculty Training Institute
Bachelor of Technology (Hons) - Business Information Systems
Universiti Teknologi PETRONAS
National Senior Certificate -
Clapham High School
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