Sage One
Seipei Mokoma
Manager
Johannesburg
Summary
Proven leader with extensive experience at Onecart, adept in operational efficiency and fostering teamwork. Skilled in leveraging MS Office for data-driven decision-making, I've significantly enhanced staff performance and customer satisfaction. My strategic planning and adaptability have driven organizational growth, with a keen focus on achieving results through effective staff training and development.
Overview
10
10
years of professional experience
Work History
Assistant Area Manager
Onecart
07.2024 - Current
- Implemented marketing strategies to increase brand awareness and drive sales growth in a assigned area.
- Streamlined operations for improved efficiency with an implementation of new management strategies.
- Collaborated with other Area Managers to share best practices and optimize overall company performance.
- Assisted in developing long-term strategic plans for organizational growth within the assigned region while adhering to budgetary constraints.
- Fostered a positive work environment through open communication channels between employees at all levels of the organization.
- Enhanced employee performance through regular training sessions and constructive feedback.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Leveraged data-driven insights to guide decision-making processes and implement targeted improvements in areas such as store layout, product assortment, or employee scheduling.
- Conducted regular store audits to maintain consistent operational standards throughout the region.
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Supervisor
Onecart
03.2022 - Current
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Implemented new training programs for team members to improve overall skillset and job performance.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Monitored compliance with company policies as well as legal regulations ensuring adherence at all times.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed performance reviews for 30+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Optimized scheduling processes to ensure adequate staffing levels during peak business hours.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised ongoing daily production phases.
Grocery Shopper
Onecart
11.2021 - 02.2022
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Boutique Store Manager
House of Morumudi
01.2018 - 08.2020
- Optimized profit margins by adjusting pricing strategies based on market research data analysis.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand reputation.
- Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Managed inventory levels, ensuring optimal stock availability for customer needs and preferences.
- Managed vendor relationships to negotiate favorable terms, secure exclusive products, and maintain quality standards throughout the supply chain process.
Bookkeeping Administrative Assistant
Bluespan Management Solutions
09.2016 - 08.2017
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Supported company growth by implementing scalable bookkeeping procedures for future expansion.
- Conducted periodic internal audits to identify potential areas of improvement within the bookkeeping process.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Enhanced collaboration between departments by serving as a liaison for financial matters.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Assisted management with annual expense plans to strategically track income or revenue.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using Sage Evelution.
Executive Assistant
Denga Langa
02.2016 - 08.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Wrote reports, executive summaries and newsletters.
Tailor
House of Morumudi
01.2015 - 12.2015
- Repaired and replaced defective garment pockets, pocket flags and coat linings.
- Provided high-quality alteration and repairs for clothing and drapery.
- Created new garments based on established parameters or specific body measurements.
- Marked finished patterns with garment size, section and style information.
- Altered patterns to fit client requirements.
- Assisted clients with fabric selection based on their preferences and intended use of the garment.
- Completed fittings with models and customers and pinned garments for planned alterations.
- Streamlined the tailoring process by organizing workstations for efficient production and improved turnaround times.
- Trained junior tailors in advanced sewing techniques, promoting skill development within the team.
- Took up and let down hems to shorten or lengthen garment parts.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
- Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
- Negotiated strategies relative to product costs, terms and return issues.
- Reduced waste material costs through careful pattern placement and fabric utilization, lowering overall expenses for the business.
- Conducted final fittings before special events.
- Managed inventory of fabric, threads, and other supplies to maintain adequate stock levels for timely project completion.
- Managed customer expectations with open consultations and frequent communication.
- Met with clients to discuss design ideas, take precise measurements and determine satisfaction with finished pieces.
Education
High School Diploma -
Minerva Secondary School
Alexandra, South Africa 04.2001 -
Skills
Operational Efficiency
Training and mentoring
Staff Development
Delegation Abilities
Team motivation
Staff Training and Development
Employee Performance Evaluations
Customer Relationship Management (CRM)
Task Delegation
Staff Supervision
Workload Management
Compliance understanding
Contract Management
Performance reviewing
Policy Enforcement
Teamwork and Collaboration
Computer Skills
Schedule oversight
Problem-Solving
Time Management
MS Office
Multitasking
Problem-solving abilities
Excellent Communication
Attention to Detail
Task Prioritization
Administration and Reporting
Software
Sage evelution
Sage payroll
Timeline
Assistant Area Manager
Onecart
07.2024 - Current
Team Supervisor
Onecart
03.2022 - Current
Grocery Shopper
Onecart
11.2021 - 02.2022
Boutique Store Manager
House of Morumudi
01.2018 - 08.2020
Bookkeeping Administrative Assistant
Bluespan Management Solutions
09.2016 - 08.2017
Executive Assistant
Denga Langa
02.2016 - 08.2016
Tailor
House of Morumudi
01.2015 - 12.2015
High School Diploma -
Minerva Secondary School
04.2001 -
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