Seipati Portia Tshabalala
Medical Practice Assistant
Pretoria,GP
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Assistant Practice Manager
Mellins I-Style Kolonnade
01.2021 - Current
- Optimized workflow processes for greater efficiency, allowing more time for direct patient interaction and care.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Ordered all office supplies and kept check on inventory levels.
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Communicated closely with patients, ensuring medical information was kept private.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
Beauty Advisor
Clicks
09.2017 - 12.2020
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
Education
Higher Certificate in Adult Basic Education - Education
UNISA
04.2001 -
No Degree - Computer Literacy
Crescent of Hope SA Skill Training Centre
Potchefstroom, South Africa 04.2001 -
Certificate - Early Childhood Development
Universal Outcome College
Harrismith, South Africa 04.2001 -
Skills
Resource Management
Administrative Staff Supervision
Problem-solving abilities
Interpersonal Communication
Problem-Solving
Client consulting
Staff Scheduling
Personnel Management
Professional Demeanor
Workflow Planning
Timeline
Assistant Practice Manager
Mellins I-Style Kolonnade
01.2021 - Current
Beauty Advisor
Clicks
09.2017 - 12.2020
Higher Certificate in Adult Basic Education - Education
UNISA
04.2001 -
No Degree - Computer Literacy
Crescent of Hope SA Skill Training Centre
04.2001 -
Certificate - Early Childhood Development
Universal Outcome College
04.2001 -