SEIPATI NKUTHA
Vanderbijlpark
Summary
Dpendable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
Burger King
Plumstead
04.2023 - 02.2024
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders and ensured accurate transactions at the register.
- Collaborated with team members to provide efficient service during peak hours.
- Monitored food safety standards and reported any issues to management.
- Participated in training new crew members on operational procedures and policies.
- Operated kitchen equipment safely while preparing food items for service.
- Engaged with customers to enhance their dining experience through friendly service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Office Assistant
WNS
Cape Town
01.2023 - 03.2023
- Welcomed and received guests in a professional and friendly manner
- Managed and monitored incoming emails regarding guest bookings and attendance
- Coordinated and prepared the boardroom for meetings and guest visits
- Ensured all meeting materials and refreshments were properly arranged (cups, plates, glasses, etc.)
- Cleaned and maintained the kitchen/coffee station area to ensure hygiene standards
- Refilled coffee station supplies and ensured it was fully stocked at all times
- Washed and sanitized dishes and utensils after use
- Monitored, counted, and recorded stock levels of office and kitchen supplies
- Refilled fridges and ensured availability of beverages and refreshments
- Supported general office administration and daily operational tasks
- Maintained cleanliness and organization of shared office spaces
Customer Service Representative
Tiksons Easy Living
Vereeniging
01.2022 - 12.2022
- Responded to customer inquiries via email and live chat in a timely and professional manner
- Resolved customer complaints and provided accurate information about products/services
- Maintained a high level of customer satisfaction through clear communication
- Handled multiple conversations at once while meeting response time targets
- Escalated complex issues to the appropriate departments
Education
National Senior Certificate -
Khutlo-Tharo Secondary school
N6 - Studio work
Central Johannesburg Tvet College
Skills
- Email Support
- Time Management
- Multitasking
- Basic Computer Skills (Microsoft Word, Google Docs)
- Fast and Accurate Typing
- Food safety standards
- Customer service
- Cash handling
- Team collaboration
- Office administration
- Communication skills
- Complaint resolution
- Time management
- Training new employees
- Attention to detail
- Resilience and persistence
- Sales expertise
- Point-of-sale system
- Clear communication
Additional Information
Available for remote work, Comfortable working flexible hours, Reliable internet access, Strong attention to detail
Languages
English
Proficient
C2
Timeline
Crew Member
Burger King
04.2023 - 02.2024
Office Assistant
WNS
01.2023 - 03.2023
Customer Service Representative
Tiksons Easy Living
01.2022 - 12.2022
National Senior Certificate -
Khutlo-Tharo Secondary school
N6 - Studio work
Central Johannesburg Tvet College