Seipati Louw
Senior Account Manager
Johannesburg
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Senior Account Manager
JSE Group Ltd
2 2020 - Current
- As a crucial part of JSE's market data team, collaborate with important internal and external stakeholders to carry out strategic business development strategy.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drive market data revenue and promote SA market through active client promotion.
- Implement innovative solutions, consulting with clients for product enhancements and addressing evolving business challenges.
Senior Equity Settlement Specialist
JSE Ltd
08.2014 - 02.2020
- Attend to queries from internal or external clients
- Maintain relationships by identifying client needs
- Mitigate risk to promote compliance with JSE regulations
- Manage delivery of own results against daily plan and agreed timelines
- Ensure that exceptions and rejections are covered by broker
- Monitoring controls to avoid systematic risk and penalties that would impact market
- Create penalties by investigating shortfall or partial shortfall.
- Facilitated swift resolution of trade exceptions by coordinating with trading partners and clients.
- Conducted thorough analysis of failed settlements, identifying root causes and implementing corrective actions to prevent future occurrences.
Senior Sales Support Specialist
JSE Ltd
10.2012 - 08.2014
- Client and Contract Administration
- Enablement of new clients and existing data
- Sales and Marketing Campaigns
- Billing Activations.
- Coordinated responses and resources to handle special client requests.
- Participated in weekly sales meetings to provide updates on current projects, share best practices, and discuss ways to improve overall team performance.
Customer Support Analyst
JSE Ltd
12.2010 - 09.2012
- Provide support to all JSE external and internal clients
- Manage service request for external clients
- Enablement of Data.
- Served as a escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
- Enhanced customer satisfaction by providing timely and accurate solutions to technical issues.
Sales Consultant and Inventory Administration
RCI
12.2008 - 11.2010
- Maximise revenue by sourcing new clients both local and International
- Provide strategic thinking and contributions to crafting of departmental business plan
- Provide input into the formalisation for the divisional budget
- Manage allocated budget by tracking costs
- Build sustainable Relationship with internal and external suppliers and stakeholders.
Customer Care & Debt recovery
MBD Attorney's
06.2006 - 08.2006
- Update and capture indebted clients
- Customer Queries
- Inventory Control
- Updating Customer Information
- Filing.
Education
Post Graduate Diploma Business Administration - Business Administration And Management
University of Witwatersrand
Johannesburg, South Africa 01.2022 - 04.2024
Skills
- Client strategy formulation and planning
- Financial analysis, formulation of budgets and sales execution
- Account Management
- Well-developed communication and inter-personal skills
- High degree of sensitivity and discretion in dealing with legal and confidential matters
- Enthusiastic, results driven and self-motivated team player
- Knowledge of the competitive environment
- Extensive work ethic
- Solutionist
Marketing Material Review
Curriculum Vitae
Seipati Louw, 0789151482, SeipatiL@jse.co.za, University of the Witwatersrand, 2023, Post Graduate Diploma Business Administration, Chartered Secretaries of South Africa (CSSA) and WITS, 2021, Corporate Governance and Management, CSSA (Chartered Secretaries of South Africa) and WITS, 2017, Corporate Governance and Management, Chartall Business School, 2016, Generic Management National certificate, UNISA, 2012, Basic, Intermediate and Advance Project Management (Certificate), Waverley Girls High School, 2001 - 2005, Grade 12, Emotional Intelligence, Financial Markets, Customer Services, The space between- Young professionals, Business Writing Skills, Corporate Governance and Integrated Reporting, JSE Group Ltd, February 2020 to date, Senior Account Manager, As a crucial part of the JSE's market data team, I collaborate with important internal and external stakeholders to carry out the strategic business development strategy., JSE Ltd, August 2014 to February 2020, Senior Equity Settlement Officer, Attend to queries from internal or external clients. Maintain relationships by identifying client needs. Mitigate risk to promote compliance with the JSE regulations. Manage the delivery of own results against the daily plan and agreed timelines. Ensure that exceptions and rejections are covered by the broker. Monitoring controls to avoid systematic risk and penalties that would impact the market. Create penalties by investigating the shortfall or partial shortfall., JSE Ltd, October 2012 to August 2014, Sales Support, Client and Contract Administration. Enablement of new clients and existing data. Sales and Marketing Campaigns. Billing Activations., JSE Ltd, December 2010 to September 2012, Customer Support Analyst, Provide support to all JSE external and internal clients. Manage service request for external clients. Enablement of Data., RCI, December 2008 - November 2010, Sales Consultant and Inventory Administration, Maximise revenue by sourcing new clients both local and International. Provide strategic thinking and contributions to crafting of departmental business plan. Provide input into the formalisation for the divisional budget. Manage allocated budget by tracking costs. Build sustainable Relationship with internal and external suppliers and stakeholders., MBD Attorney's, June 2006 - August 2006, Customer Care & Debt recovery, Update and capture indebted clients. Customer Queries. Inventory Control. Updating Customer Information. Filing., Maletuma Malie, 011 520 7061, 072 222 1209
Contact Email
SeipatiL@jse.co.za
Married
Yes
Notice Period
1 Calendar month.
Employment Preference
Permanent
Personal Information
- ID Number: 8705031147081
- Nationality: RSA
Hobbies: Cooking for my family and Exercising
Cooking for my family
Exercising
Timeline
Post Graduate Diploma Business Administration - Business Administration And Management
University of Witwatersrand
01.2022 - 04.2024
Senior Equity Settlement Specialist
JSE Ltd
08.2014 - 02.2020
Senior Sales Support Specialist
JSE Ltd
10.2012 - 08.2014
Customer Support Analyst
JSE Ltd
12.2010 - 09.2012
Sales Consultant and Inventory Administration
RCI
12.2008 - 11.2010
Customer Care & Debt recovery
MBD Attorney's
06.2006 - 08.2006
Senior Account Manager
JSE Group Ltd
2 2020 - Current
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