Adaptable professional with a versatile background in customer service and property management. Known for strong relationship-building skills and a commitment to enhancing guest experiences through effective problem-solving and attention to detail.
Work History
Shop Assistant
African House Cafe
Assisted customers with menu selections and provided detailed product knowledge.
Maintained cleanliness and organization of cafe area to enhance customer experience.
Operated point-of-sale system efficiently, processing transactions accurately.
Collaborated with team members to ensure timely service during peak hours.
Property Manager
Family Business
Managed tenant relations to enhance resident satisfaction and retention
Conducted regular property inspections to ensure compliance with safety standards
Coordinated maintenance requests, improving response times and service quality
Implemented cost-effective strategies for property upkeep and enhancements
Oversaw lease agreements, ensuring accuracy and legal compliance
Developed marketing strategies to attract new tenants and reduce vacancies
Analyzed market trends to inform rental pricing and property investment decisions
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Introduced prospective tenants to types of units available and performed tours of premises.
Waiter
Ocean Basket, PRIMI PIATTI, THE DECK, NGUNI GRILL
Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
Managed order accuracy by effectively communicating with kitchen staff and addressing special requests promptly.
Assisted in training new waitstaff on menu knowledge, service protocols, and operational standards.
Streamlined table turnover processes, enhancing efficiency during peak service hours while maintaining quality.
Monitored dining area for cleanliness and organization, upholding restaurant's high standards of hygiene and presentation.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Floor Sales Person
Musica
Assisted customers in product selection, enhancing overall shopping experience.
Maintained merchandise displays, ensuring visual appeal and product availability.
Collaborated with team members to meet daily sales targets and improve service quality.
Handled customer inquiries and resolved issues promptly, fostering positive relationships.
Actively listened to customers'' needs, offering tailored recommendations that led to repeat business.
Greeted customers, helped locate merchandise, and suggested suitable options.
Communication with customers professionally and proactively to provide product information and advice.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
