Sedick Allie
Sales And Service Advisor
Salt River
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sales and Service Advisor
Nedbank
CAPE TOWN
05.2024 - Current
- Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.
- Managed a diverse portfolio of accounts by maintaining strong relationships with key decision-makers and stakeholders, leading to increased revenue generation.
- Delivered exceptional customer service, resulting in increased repeat business and client referrals.
- Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Implemented successful sales strategies to identify new leads and expand market presence.
- Managed accounts receivable worth $[Amount] in monthly revenue, diligently staying on top of payment requests to keep aging low.
Service Consultant
Nedbank
05.2016 - Current
- Educating clients to on the use of digital platforms for their convenience
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Streamlined service processes for increased efficiency and improved customer experience.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Discussed options with clients and determined appropriate plans.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
Multifunctional Consultant
Nedbank
05.2016 - Current
- Cash management: ordering and clearing of cash
- Working and handling cash and cheques which includes depositing and cheque encashment
- Customer service and satisfaction
- Accessing client profiles for account enquiries including but not limited to:
- Printing of statements and increasing withdrawal limits
- Increasing payment limits, creating internet profiles, ordering cards and issuing of new cards.
- Account queries, debit order reversals, manual EFT payment requests
- Cashing up and checking cash throughout the day ensuring cash always balances
- Assisting clients with electronic transfers and internet banking
- Linking profiles for power of attorney
- Data capturing of client details
- Scanning and uploading of documents on the Document Management Portal
- Liaising with clients telephonically with queries
- Taking of orders for cash withdrawals
ATM Custodian
Nedbank
05.2016 - Current
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Financial Consultant
Old Mutual
02.2024 - 05.2024
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.
- Prepared detailed reports analyzing portfolio performance against established goals, ensuring transparency and accountability to stakeholders.
- Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Built strong relationships with clients through consistent communication and exceptional customer service.
Customer Service Representative
iiNet
12.2015 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Seafreight Controller
SAEL / Bollore Logistics
06.2012 - 10.2014
- Monitoring of incoming seafreight shipments
- Handling extensive forwarding for seafreight clients / shipments
- Liaising with forwarding agents on a daily basis
- Arranging of necessary documentation – original bills / euro1’s etc
- Registration of shipments
- Liaising with clients on a daily basis
- Liaising with shipping lines for sob details / charges
- Passing documents for port health / plant inspection when required
- Arranging port health / plant exams
- Arranging customs stop shipments / exams
- Arranging DRO's / payments
- Status reports
- Monitoring all deliveries - FCL and LCL with transporters
- Monitoring of unpacks for LCL cargo
- Handling all shipment / client queries
- Closing off of files once shipment complete
- Updating events on in-house system
- Updating and linking overseas files to local shipments
- Invoicing of all shipments
- Groupages - handing over of shipments to other agents / client
- QHSE - ensuring safety protocol is adhered to / firefighting / evacuation officer
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Seafreight Assistant
SAEL / Bollore Logistics
01.2011 - 05.2012
- Registration of shipments
- Liaising with shipping lines for S.O.B details
- Passing of CTO's / arranging DRO's
- Monitoring all deliveries - FCL and LCL with transporters
- Monitoring of unpacks for LCL cargo
- Passing documents for port health / plant inspection
- Arranging customs stop inspections
Seafreight Admin Clerk
SAEL / Bollore Logistics
02.2008 - 12.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Input data and processed system change to generate accurate reports.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
Education
Business Administration -
Chartall Business College
Cape Town 02.2024 - Current
FECT: Banking (NQF4) -
Chartall Business College
Cape Town 01.2023 - 06.2025
21st Century Future Skills -
Chartall Business College
Cape Town 11.2021 - 12.2021
168 Hour TEFL Course - English teaching practices, engaging and interacting with foreign students, teaching concepts to different age groups of diverse backgrounds
The TEFL Academy
Cape Town 05.2018 - 06.2018
Freight Forwarding and Customs Compliance - Incoterms, cargo dues, Customs requirements
School of Shipping
Cape Town 01.2012 - 01.2013
Matric - English, Afrikaans, Mathematics, Biology, Physical Science and Geography
Harold Cressy High School
Cape Town 01.2003 - 12.2007
Skills
Customer relationship management
Sales strategy implementation
Time management
CRM software usage
Data analysis
Strong communication and interpersonal skills
Team leadership
Computer proficiency and Microsoft office
Excellent written and verbal communication
Payment processing
Certification
Fire fighting level 1
Attributes
- Hardworking
- Self-motivated
- Tech Savvy
- Good Communication Skills
- Disciplined
- A Team Player
- Goal-oriented
- Inquiring mind and able to learn quickly
- Assertive
- Commitment to service
- Honesty and integrity
- Pro-active
- Commitment to seeking co-operative and value-added relationships
- Ability to perform under pressure
- Willingness to work extra hours, when necessary
- Knowledge seeker and eager to learn new things
Areas Of Competencies
- Ability to analyse information and work with figures.
- Sound written and verbal communication skills (presentation & report writing skills)
- Good interpersonal and people management skills
- Tech Savvy as my main area of work is digital
- Ability to plan, organise lead, monitor and control
- Analytical Skills and computer literacy in Ms word, Excel and power point
- Problem solving and lateral thinking skills
Ee Status
Coloured (Male)
Personal Information
- ID Number: 8911215022088
- Citizenship: South African
- Date of Birth: 11/21/89
- Driving License: Code 8
Timeline
Fire fighting level 1
11-2024
Sales and Service Advisor
Nedbank
05.2024 - Current
Business Administration -
Chartall Business College
02.2024 - Current
Financial Consultant
Old Mutual
02.2024 - 05.2024
Leadership Foundations – LinkedIn Learning
04-2023
Sales Foundations – LinkedIn Learning
03-2023
Accounting Foundations 1 and 2 – LinkedIn Learning
02-2023
FECT: Banking (NQF4) -
Chartall Business College
01.2023 - 06.2025
OHASA – health and safety representative
01-2023
21st Century Future Skills -
Chartall Business College
11.2021 - 12.2021
168 Hour TEFL Course - English teaching practices, engaging and interacting with foreign students, teaching concepts to different age groups of diverse backgrounds
The TEFL Academy
05.2018 - 06.2018
Service Consultant
Nedbank
05.2016 - Current
Multifunctional Consultant
Nedbank
05.2016 - Current
ATM Custodian
Nedbank
05.2016 - Current
Customer Service Representative
iiNet
12.2015 - 02.2016
Seafreight Controller
SAEL / Bollore Logistics
06.2012 - 10.2014
Freight Forwarding and Customs Compliance - Incoterms, cargo dues, Customs requirements
School of Shipping
01.2012 - 01.2013
Seafreight Assistant
SAEL / Bollore Logistics
01.2011 - 05.2012
Seafreight Admin Clerk
SAEL / Bollore Logistics
02.2008 - 12.2010
Matric - English, Afrikaans, Mathematics, Biology, Physical Science and Geography
Harold Cressy High School
01.2003 - 12.2007
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