Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Sebenzile Ntombi Buthelezi

Sebenzile Ntombi Buthelezi

Retail
Midrand

Summary

Dynamic leader with a proven track record at Keith Ho Betxchange, enhancing team efficiency and customer satisfaction through expert operations management and strategic planning. Skilled in staff management and process improvement, achieving significant workflow optimization. Excels in conflict resolution and maintaining high accuracy in financial transactions, demonstrating both hard and soft skills essential for high-stakes environments.

Overview

14
14
years of professional experience

Work History

Supervisor

Keith Ho Betxchange
12.2017 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Cashier

Debonairs Pizza Pan Africa Mall
08.2010 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Bongokuhle High School
Nongoma
04.2001 -

Skills

Staff Management

Timeline

Supervisor

Keith Ho Betxchange
12.2017 - Current

Cashier

Debonairs Pizza Pan Africa Mall
08.2010 - Current

High School Diploma -

Bongokuhle High School
04.2001 -

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