Learning new things
Sebenzile Mafiki Thango
Receptionist
Paulpietersburg
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
3
3
Language
1
1
year of post-secondary education
Work History
Receptionist Administrator
DUMBE BUS SERVICE
Paulpietersburg
05.2019 - 12.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collected Type payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Assistant
Cross Trainer Retail Store
Germiston
10.2014 - 08.2017
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Coordinated logistics and catering for meetings and sales events.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Short Course - Office Administrator
Iq Academy
57 A Western Avenue, Vincent East London 51 10.2023 - 04.2024
Skills
Technical Support
Project Coordination
File Management
Administrative Support
Office Management
Document Control
Record preparation
Interests
Timeline
Short Course - Office Administrator
Iq Academy
10.2023 - 04.2024
Receptionist Administrator
DUMBE BUS SERVICE
05.2019 - 12.2024
Sales Assistant
Cross Trainer Retail Store
10.2014 - 08.2017