Sebenzile Ndebele
Receptionist
Durban ,105 Echweben Avenue Umlazi
Summary
Dynamic professional with a proven track record at Bidvest Walton’s and Solrand Hotel, excelling in sales and customer service. Leveraged strong communication and problem-solving skills to enhance customer relationships, driving sales growth. Proficient in cash handling and register operation, consistently achieving individual sales goals while ensuring a positive client experience.
Overview
2026
2026
years of professional experience
Work History
Picker and Packer
Pep Warehouse
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
Sales Assistant
Bidvest Walton’s
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Receptionist
Solrand Hotel
09.2016 - Current
- Resolved customer inquiries, complaints, and returns professionally.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Matric -
Zwelihle High School
Durban Umlazi Skills
Cash register operation
Cash Handling
Sales expertise
Till counting
Creative thinking
Communication skill (verbal and writing)
Listening and networking
Problem solving
Able to work with a team
Decision making
Planning,organising, leadership and controlling
Accomplishments
Exceeds customer service satisfaction
Improved customer experience by emplementing a new system for greeting Guest, resulting in an increase in positive comments about the reception area.
Maintained a well-organised reception area
A clean organised and professional reception area ensuring a positive first impression for all customers.
Managed high call volume
Effectively managed high volume of phone calls,ensuring prompt and accurate responses while maintaining a professional tone .
Enhanced team collaboration
Proactively identified area for improvement and implemented solutions that enhanced tram collaboration and communication.
References
Faheem Limalia
Contact number- 0313320204/0731164523
Relationship-Manager
Company-Solrand hotel
Timeline
Receptionist
Solrand Hotel
09.2016 - Current
Picker and Packer
Pep Warehouse
Sales Assistant
Bidvest Walton’s
Matric -
Zwelihle High School