Summary
Overview
Work History
Education
Skills
References :
Timeline
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Sebenzile Msimango

Imports Customer Service Clerk
Durban,Kwa-Zulu Natal

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Understanding customer desires and providing customized solutions to build loyalty is what drives me to put customers first and ensuring their import shipments are of the most importance.

I excel at Evergreen Agency by leveraging my proficiency in data entry and exceptional customer service skills. My expertise in complaint handling and Navis system usage significantly improved operational efficiency, contributing to a positive work environment and strong customer relationships.

Overview

5
5
years of professional experience

Work History

Imports Customer Service Clerk

Evergreen Agency
Durban
05.2022 - Current
  • Import documentation, verifying import vessel data once vessel has sailed last port , ensuring customers receive ANF's timelessly.
  • Maintain system ETA and advise customers of any delays to vessel ETA and berthing.
  • Processing of redirections via Merchant Road and Rail.
  • Daily end to end release counter function.
  • Invoicing ocean freight , local landsides and Agent haul charges inline with arranging delivery with Logistics.
  • Arranging with transporters delivery of containers to customers premises.
  • Processing JHB turn for Durban manifested shipments with the depot.
  • Cashier Function.
  • SARS reports / ALM errors.
  • Reporting on unclaimed/unreturned shipments.
  • Outstanding Accounts Receivable reconciliation.
  • Invoicing detention charges , over-border deposits and ensuring collection .
  • Daily follow up and remarking on outstanding reports.
  • Reconcile payments/credits and arrange refunds.
  • Manifest submission to Detaining Authorities and Port Authorities.
  • Keeping records of manifest submission to meet deadlines.
  • Use of Navis system for updating transporter and Terminal Storage reconciliation.
  • Priority / Direct discharge requests
  • Issuing final release on Navis.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers, ensuring customer experience is exceptional.
  • Effective prevention and management of customer issues.
  • Responding to customer needs through competent customer service and prompt problem-solving.
  • Contributing to a positive work environment through effective communication and teamwork among colleagues.
  • Managing a high volume of calls and emails, ensuring timely responses and accurate information.
  • Excellent communicator (phone, face-to-face , written).
  • Committed to accomplish goals and meeting deadlines.

Import Release Clerk

THE LASER TRANSPORT GROUP (PTY) LTD
02.2020 - 04.2022
  • Receiving and acknowledging pre-alerts.
  • Registration of a new file on Cargo Wise.
  • Requesting ANF and invoices from shipping line.
  • Analyzing invoices /depot/storage charges and ensuring charges are applicable.
  • Creating cheque requisitions .
  • Passing of cargo dues
  • Liaising with clients and shipping lines, submitting release documents and obtaining release.
  • Applying for permits (OGA's - Port Health, Plant Inspector, NRCS, ITAC).
  • Handling Customs and SAPS stops.
  • Booking exams for stopped containers and obtaining release under embargo.
  • Arranging collection from the terminal within free time.
  • Ensuring containers are turned in within free time

Education

Graduate Certificate - Customs Compliance And Freight Forwarding

SA MARITIME SCHOOL & TRANSPORT COLLEGE
Durban
08.2020 - 08.2020

Skills

Customer service excellence

References :

Siphephelo Nzuza

Imports Assistant Manager

Evergreen Agency 

Cell : 0789487177

E-mail - Siphephelo@evergreen-shipping.co.za

Norman Khosa

Central Shipping Coordinator 

The Laser Transport Group Supervisor

Work : 011 847 3336

Cell : 0764353398

E-mail : norman.khosa@pickfords.co.za

Timeline

Imports Customer Service Clerk

Evergreen Agency
05.2022 - Current

Graduate Certificate - Customs Compliance And Freight Forwarding

SA MARITIME SCHOOL & TRANSPORT COLLEGE
08.2020 - 08.2020

Import Release Clerk

THE LASER TRANSPORT GROUP (PTY) LTD
02.2020 - 04.2022

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Sebenzile MsimangoImports Customer Service Clerk