Sebenzile Kunene

Enhanced employee satisfaction by developing and implementing effective employee relations policies.

• Evaluated the effectiveness of current employee relations programs, making recommendations for enhancements based on industry best practices.
• Provided guidance to employees regarding their rights under company policy or applicable laws during difficult situations.
• Designed and conducted training programs on workplace topics such as harassment prevention or teamwork enhancement strategies.
• Inducting newly employed employees.
• Participated in labor negotiations, maintaining a balanced approach between employer and employee interests.
• Conducted thorough investigations into allegations of misconduct, ensuring fair and unbiased outcomes.
• Managed large numbers of aggrieved employees

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Processed orders and sent to kitchen employees for preparation.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.