Sebenzile Kayombo
Pretty
Durban
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Administrative Manager
Karibu Africa Industrial
Durban
01.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Following up on quotation daily and close deals to increase sales by 10%
- Greeted visitors, employees and clients politely and professionally for excellent reception service
- Updated reports, managed accounts, and generated reports for company database
Sale Representative
CTM
Durban
07.2019 - 11.2022
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced company reputation by providing exceptional customer service and support
- Communicated with clients and customers to gather, provide and share updated information on products and services
Education
High School Diploma -
High School
Port Shepstone 01.2006 - 12.2006
No Degree - Business Economics
University
Durban 04.2001 -
Skills
Office administration
undefinedTimeline
Administrative Manager
Karibu Africa Industrial
01.2021 - Current
Sale Representative
CTM
07.2019 - 11.2022
High School Diploma -
High School
01.2006 - 12.2006
No Degree - Business Economics
University
04.2001 -
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