Sebenzile Gama
Shop Assistant
Pelham, Pietermaritzburg, Ackermans,South Africa
Summary
Personal attributes Confidence, assertiveness, trustworthiness, integrity, patience, humility Diplomacy, appreciate systems thinking approach, sound judgement, critical thinker Respect for people at all levels and ability to work in a team and independently Ability to work successfully under pressure Friendliness and Collegiality
Overview
11
11
years of professional experience
22
22
years of post-secondary education
2
2
Languages
Work History
Shop Assistant
Ackerman's Store
Pietermaritzburg, KwaZulu-Natal
01.2017 - 12.2019
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Checked incoming orders and organized new stock.
- Helped customers find merchandise and assisted with sizing and accessories.
- Remained calm and composed in tense situations involving angry or upset customers.
- Used hand and power tools, equipment and instruments accurately.
- Completed daily tasks accurately and on-time to support shop needs.
- Inventoried supplies regularly and reported needs to management.
- Greeted customers entering store and offered assistance with requirements.
- Helped team members work optimally by frequently stocking work supplies and tools.
- Constructed and dismantled components and gathered materials for repairs, maintenance and new installations.
- Increased shop productivity by improving team processes and streamlining tasks.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Managed materials inside shop and at job locations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Helped managers with daily checklists and last-minute requirements.
- Completed projects and work assignments despite tight deadlines.
- Optimized shop communication by acting as liaison between departments.
- Addressed customer issues immediately to guarantee swift resolution.
Administrative Clerk
Intathakusa Funeral Services
Pietermaritzburg, KwaZulu-Natal
01.2006 - 01.2014
- Arranging, shelving, retrieving and filing a wide range of files/documents
- I have demonstrable skills for filing and systematic organisation of documents
- Conducting telecommunication
- Writing formal and business letters as well as write reports
- Handling queries and enquiries related to policies, payments and creditors
- I have good skills of creating data bases as well as analysing data to inform decisions
- Compiling monthly statistical reports
- Verification of invoices against payments/purchase order
- I have a good command of development work plan and scheduling of work
- Management of stationary and telephone
- Transfer calls to relevant sections
- Organisational Ability and Experience
- Time management: Completing tasks within specified time
- Completing many tasks everyday
- Ability to work under pressure
- Writing down tasks with their due dates and ensuring that they are clearly spelled out and understandable
- Detail oriented, creating procedures and processes for others to follow
- Working reliably in undertaking several tasks simultaneously.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Provided direction, support and ongoing feedback to staff.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Proofread and edited professional documents to fix errors.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Identified communication channels to set roadmap to distribute information.
- Composed inter-office correspondence and provided product and service information to customers.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Utilized productivity tools to complete tasks and improve performance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Enforced company policies and procedures.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
- Updated pricing, signage and displays to deliver accurate product information.
- Input data and processed system change to generate accurate reports.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Controlled inventory stock levels, reordering as necessary within budget.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.
- Generated documents necessary for internal meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed research and data entry to support operations.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Post Graduate Certificate In Education -
MANCOSA
Pietermaritzburg 01.2019 - Current
Matric/Grade 12 -
Pietermaritzburg Girls’ High School
Pietermaritzburg 01.1997 - 01.2001
Bachelor Of Arts (BA) - Psychology And Criminology
University of South Africa
Pretoria 02.2003 - 10.2016
Skills
Knowledge, Skills, Training & Competenciesundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Post Graduate Certificate In Education -
MANCOSA
01.2019 - Current
Shop Assistant
Ackerman's Store
01.2017 - 12.2019
Administrative Clerk
Intathakusa Funeral Services
01.2006 - 01.2014
Bachelor Of Arts (BA) - Psychology And Criminology
University of South Africa
02.2003 - 10.2016
Matric/Grade 12 -
Pietermaritzburg Girls’ High School
01.1997 - 01.2001
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