Sebenzile Chonco
Nephro Clinical Technologist
Pretoria
Summary
Accomplished PD Manager with a proven track record at National Renal Care, adept in project management and fostering exceptional team leadership. Excelled in enhancing patient care and staff efficiency, with a flair for strategic planning and operations management. Demonstrates a great wealth of industry knowledge, ensuring significant improvements in service delivery and training programs.
Overview
17
17
years of professional experience
Work History
PD Manager - NEG, North West, Limpopo & Mpumalanga
National Renal Care
NEG, North West, Limpompo & Mpumalanga
06.2023 - Current
- Inspired workforce to increase involvement and efficiency.
- Accomplished multiple tasks within established timeframes.
- Provided PD and Home Therapy training in the region for staff.
- Scheduled and executed professional development workshops tailored for general practitioners.
- Collaborated with Nephrologists to manage advanced CKD stage patients holistically.
- Coordinated daily functions across multiple clinic settings.
- Maximised performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted training sessions for patients and families.
- Designed system to ensure higher quality of life through activity tracking.
- Coordinate ordering process for both clinics and home care orders.
- Facilitated seamless clinic operations by engaging with key stakeholders.
- Enhanced continuous interaction across all departments.
- Facilitated biannual performance review meetings focused on skill enhancement and goal alignment.
- Monitored adherence to occupational health and infection prevention regulations.
- Visited various regions to ensure team visibility and maintain engagement with referral clinicians.
- Facilitated satisfaction through timely resolution of clinician and patient concerns.
Unit Manager - Richard’s Bay
National Renal Care
Richards Bay
03.2016 - 05.2023
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Tasked to lead and initiate PD and Home therapy program, acquired facilities and ensured the Program was running from Jul 2017. Oversee daily operations of the renal unit and staff management across HD and Acute HD teams.
- Responsible for initiating disciplinary processes and represent the organisation during disciplinary hearings. Ensure compliance to all organisational standard operating procedures and policies.
- Recruit and train new employees for the renal unit.
Dialysis Practioner
KZN Department of Health - Ngwelezana Hospital
KZN
04.2013 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Executed HD, AHD, and PD following company SOPs.
- Monitored clinical outcomes to enhance quality of life.
Dialysis Practitioner
B Braun Avitum - Empangeni
Empangeni
04.2011 - 03.2013
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Promoted preventive healthcare by conducting regular health screenings and educating patients on lifestyle modifications.
- Conducted HD and AHD procedures aligned with organizational protocols.
- Tasked with inventory management and ordering to ensure compliance with the organisational financial requirements.
Dialysis Practitioner
National Renal Care- Richard’s Bay
Richards Bay
01.2009 - 03.2011
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Met with patients to discuss concerns, review histories and perform examinations.
- Reduced hospital readmission rates by providing thorough patient education and follow-up support.
- Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.
Student Clinical Technologist
Kwazulu Dialysis
01.2008 - 12.2008
- Contributed to a positive team atmosphere by offering assistance and support to colleagues as needed, fostering an environment of mutual respect and collaboration.
- Safeguarded patient confidentiality by ensuring proper storage and disposal of sensitive information according to HIPAA regulations.
- Collaborated on interdisciplinary teams to develop improved methodologies for disease detection and prevention strategies.
- Minimized risk factors in the lab setting through adherence to safety protocols, PPE use, chemical handling, and hazard awareness practices.
- Stayed current with industry advancements through ongoing professional development and education opportunities.
- Ensured compliance with regulatory requirements through diligent record-keeping, audit preparation, and policy adherence.
- Troubleshot and resolved technical issues, maintaining consistent uptime for essential laboratory equipment.
- Reduced errors in testing by adhering to strict protocols and guidelines for sample collection, handling, and processing.
- Demonstrated adaptability when assigned unfamiliar tasks or troubleshooting novel equipment issues successfully without compromising effectiveness or accuracy of work performed.
- Supported continuous improvement efforts within the department via participation in process review meetings that led to the implementation of new best practices.
- Collaborated with medical professionals to ensure timely delivery of accurate test results for optimal patient treatment plans.
- Maintained high standards of quality control with thorough documentation and regular equipment calibration.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
- Executed all RRT procedures under supervision and ensured high-quality care.
Education
B Tech - Clinical Technology
Durban University of Technology
Dyrban01.2013
N Dip - Clinical Technology
Durban University of Technology
Durban 01.2009
Matric - Physical Sciences, Mathematics, Biology &geography
Sakhile High School
Ladysmith 12.2005
Skills
Project Management
Verbal and written communication
Staff Management
Search Engine Optimization
Operations management
Budgeting
Policies and procedures
Business planning
Schedule optimization
Job inspections
Coaching and mentoring
Improvement initiatives
Strategic planning
Key Performance Indicators
Great wealth of Industry knowledge and experience
Exceptional leader
Business administration
Timeline
PD Manager - NEG, North West, Limpopo & Mpumalanga
National Renal Care
06.2023 - Current
Unit Manager - Richard’s Bay
National Renal Care
03.2016 - 05.2023
Dialysis Practioner
KZN Department of Health - Ngwelezana Hospital
04.2013 - 04.2015
Dialysis Practitioner
B Braun Avitum - Empangeni
04.2011 - 03.2013
Dialysis Practitioner
National Renal Care- Richard’s Bay
01.2009 - 03.2011
Student Clinical Technologist
Kwazulu Dialysis
01.2008 - 12.2008
B Tech - Clinical Technology
Durban University of Technology
N Dip - Clinical Technology
Durban University of Technology
Matric - Physical Sciences, Mathematics, Biology &geography
Sakhile High School